General Manager

GENERAL MANAGER POSITION DESCRIPTION

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GENERAL MANAGER SUMMARY

To manage the RV resort in such a manner that it will be recognized as one of the brightest, cleanest, friendliest, most profitable destination RV resorts in our region.

The General Manager will lead the resort to the highest standards possible by working with the Management Company to implement, manage, and improve operational best practices, team management, marketing initiatives, community outreach, and financial stewardship.

Supervision Received: The General Manager will work with the direct supervision of the Management Company: direct reporting to the Vice President of Property Operations and/or the Regional Director of Operations.

Supervision Exercised: The General Manager will be directly responsible for the supervision, delegation to, and performance of all Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service - Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful and professional manner at all times. General Manager is required to provide regular customer service training to staff. Outstanding customer service is a primary focus of Management Company.

Financials - To have prepared and maintained, in a timely manner, accurate, onsite financial information for continual submittal and review by Management Company in order to operate the property in the most efficient and profitable manner.

Follow up - The General Manager must regularly inspect that which has been delegated.

Marketing - The majority of advertising will be initialized by Management Company. Grassroots marketing will be directed by Management Company and initialized onsite. Hosting and/or involvement in community events will be necessary to promoting the continued sense of community.

Personnel - The General Manager will hire, train, motivate, follow up, evaluate, recognize, reprimand, and terminate employees. Diligent hiring of staff with positive attitudes is essential in achieving the highest level of customer service. The General Manager will be required to become familiar with State labor and employment guidelines. All terminations must be pre-approved by an officer of Management Company and coordinated with HUMAN RESOURCES.

Reports - The General Manager will submit weekly operational notes (and/or discuss in a weekly conference call with the Management Company), including comments regarding current occupancy, financials, performance of key supervisors, staff meetings, customer service training, comments on profit enhancement plan, and any unusual challenges.

Staff Meetings - The General Manager will have weekly meetings and daily huddles with supervisors as necessary to maintain resort standards. Regular staff meetings are mandatory for all staff. These meetings will be used to delegate, convey pertinent operations information including customer service procedures and work place safety. All meetings will be accompanied by a written agenda. Copies of these documents will be forwarded to Management Company upon completion.

Safety - Must always maintain a clean, well-organized, safe work/recreation environment. The General Manager will be required to become familiar with Workers Compensation procedures and OSHA requirements. Mandatory monthly safety meetings will be accompanied by a written agenda including documentation in the form of initials from each attendee.

System and Procedure Analysis - The General Manager will need to evaluate all current systems i.e. rotational maintenance program, office procedures etc. to make recommendations on an ongoing basis.

Peripheral Duties - Will be required to interact with local government agencies and bureaus in order to help promote local tourism, stay informed of local interests, and assist in the obtainment of any necessary permits for the property.

PROFESSIONAL CONDUCT

Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

Communication - Professional demeanor in all manners of communication on telephone, text, park radios, or communication devices, e-mail, and notices provided to Guests and Staff.

Dialogue - Courteous and respectful dialogue with staff in team meetings or individual discussion. Respectful and constructive dialogue with Public and Guests, representing the resort in the highest regard at all times.

Profanity - Refrain from the use of profanity, racial or sexual inferences, or disparaging comments in the presence of Staff or Public.

Support - Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voices to Staff or Public.

DESIRED MINIMUM QUALIFICATIONS

Minimum five years’ experience in Resort Operations, including three years at the General Manager level.

You are energetic, creative, entrepreneurial, and detail oriented.

Passion for hospitality and the great outdoors.

Ability to work independently and get it done.

Proven experience training and coaching teams.

Proficient with Microsoft Office products (Outlook, Excel, Word) and Dropbox.

Thorough understanding of reservation software.

Valid Driver’s license.

NECESSARY KNOWLEDGE, SKILLS, & ABILITIES

Keen ability in managing personnel and positive guest relations.

A natural ability with numbers; problem solving and creativity.

Keen ability in providing excellent customer service and training.

Skill in operating listed equipment.

Thorough knowledge of recreation facilities operations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to stand, walk, bend down, listen, verbally communicate, lift and carry objects up to sixty pounds, reach above their heads, push equipment and sit for long periods of time.

SCOPE OF AUTHORITY

The General Manager may exercise any day-to-day operations procedure without notifying a principal of Management Company.

The General Manager must notify a principal of Management Company in advance, when possible, if one of the following sample scenarios takes place:

natural disaster, fire, work place injury, employee termination, infrastructure challenges, contractual agreement alterations, red tag for work in progress.

The General Manager must never do the following:

Enter into a business-related contractual agreement without prior written approval from a principal of Management Company. Make unauthorized purchases using company funds. Terminate staff or alter staff wages without prior approval from a principal of Management Company.

AUTHORITY TO PURCHASE

General Manager will have the authority to purchase legitimate business-related items or supplies for up to $300.00 per occurrence. However, detailed receipts including supplier name, date, and total amount of purchase will be submitted to the accounting department for proper categorization. Without express consent from the Management Company, unauthorized purchases are limited to $300.

AT-WILL EMPLOYMENT

In accepting our offer of employment, you certify your understanding that your employment will be on an at-will basis, and that neither you nor the Company has entered into a contract regarding the terms or the duration of your employment. As an at-will employee, you will be free to terminate your employment with the Company at any time, with or without cause or advance notice. Likewise, the Company will have the right to reassign you, to change your compensation, or to terminate your employment at any time, with or without cause or advance notice.

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