What are the responsibilities and job description for the Night Auditor (Full time) (Friday and Saturdays off) position at MySuites Lawton?
Full Time Night Audit Sunday-Thursday from 11p-7am
Must be available to train the first three weeks during the hours of 7a-3p or 3p-11p.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Ensures that all policies, procedures, federal, state and local ordinances with regard to
personnel, security, cash handling, guest relations and safety are followed.
- Remain highly visible and readily available for guests at all times.
- Assist team with training, supplies and support in order to consistently provide Brand
quality service.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Perform night audit to verify all previous Front Desk shift transactions; perform night
audit checklist.
- Distribute newspapers and folios under guest room doors.
- Print registration cards for the next workday.
- Program wakeup calls.
- Post and balance all phone calls and restaurant paper work.
- Put all shift work, phone report, restaurant paper work and wakeup call report and
printout in an audit pack.
- Prepare and balance flash report and fax as needed to owners and corporate office.
- Walk the property hallways and public areas for safety and security measures.
- Ensure that all exterior doors are locked allowing key access only.
- Maintain proper administration of key control.
- Communicate with General Manager/Assistant General Manager regarding any real
or potential emergency situations.
- Communicate pertinent shift information (Group information, current selling strategy,
follow-up required for guests or shift responsibilities, etc.) to managers and associates
both verbally and in writing via log-book. Update as necessary
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $12
