Personal Shopper

Mytheresa USA

New York, US

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Managing global clients and creating exciting experiences for our VIPs keeps our personal shopping and client relations team busy. With a focus on bespoke international and local trunk shows, the team curates enviable fashion edits with above-and-beyond flair, closing the gap between online and offline shopping experiences.

To support our international team we are currently searching for a full-time employee as Personal Shopper based in our office in New York.

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. We are looking for passionate, service-oriented and hands-on Personal Shopping experts to expand our US Canadian business.

YOUR RESPONSIBILITIES:

• Act as the point of contact and ambassador to Mytheresa’s top clients
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences

• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Grow spend of existing clients – ideally ensure that sales leads are identified, prioritized and executed
• Drive and participate in all acquisition opportunities
• Create and implement new selling ideas to ensure sales targets are met
• Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

YOUR QUALIFICATIONS:

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Proven record of being a self-starter
• Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Fluent in written and spoken English and ideally one other language
• Organized and detail oriented
• Great communicator

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.
We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.
We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

Job Type: Full-time

Work Location: Multiple Locations