What are the responsibilities and job description for the Legal Invoice Review Quality Assurance Analyst (31889) position at Myticas Consulting?
Legal Invoice Review Quality Assurance Analyst II
Location: Hybrid in St. Cloud, MN or Minneapolis, MN (Must be located in MN; flexible for 2 days per week onsite)
Contract Type: Hybrid Contract Position
Employment Type: W2 only
About the Role:
Myticas' direct client, based in St. Cloud, MN or Minneapolis, MN, is seeking a Legal Invoice Review Quality Assurance Analyst II (QA Analyst II) for a hybrid contract position. This role focuses on quality assurance testing within the Legal Bill Analysis Center of Excellence (LBACOE). The ideal candidate will have deep expertise in legal concepts related to invoice auditing across multiple areas of law.
Required Qualifications:
- Juris Doctor (JD) degree from an ABA-accredited law school is required.
- Strong understanding of legal billing guidelines and UTBMS task codes.
- Ability to work independently with minimal supervision after training.
- Excellent written communication skills, including grammar, syntax, style, spelling, and proofreading.
- Strong analytical and problem-solving skills with attention to detail.
Job Responsibilities:
Quality Assurance & Invoice Review:
- Conduct expert peer reviews of invoice analysts' work, applying specialized legal knowledge to ensure accuracy and compliance with billing guidelines.
- Assess legal context and terminology within invoices and make necessary adjustments to previously modified line-item entries.
- Document comprehensive justifications for adjustments, citing specific billing guideline violations.
- Ensure accurate classification of UTBMS task, fee, activity, and expense codes.
- Use discretion and legal expertise to correct both adjusted and non-adjusted invoice line items.
Appeals & Mediation:
- Serve on the Appeals Team, engaging in written communication with law firms to resolve disputes over invoice adjustments.
- Participate in legal expert-to-expert discussions to reach mutually agreeable resolutions on disputed invoice adjustments, in alignment with client directives.
- Handle escalated appeals mediation, including drafting written summaries for clients and attending resolution conferences with law firms, management, and clients.
- Work professionally with law firms via written communications to resolve disputes while maintaining integrity in the legal billing process.
Collaboration & Process Improvement:
- Support business unit partners by identifying process improvements and opportunities within the Legal Bill Analysis (LBA) process.
- Collaborate with audit and appeals teams to interpret client guidelines and resolve complex legal invoicing scenarios.
- Provide feedback to the CIOX Artificial Intelligence Decision Science team to improve machine learning functionality for invoice auditing.
Additional Skills & Responsibilities:
- Conduct periodic audits and data analysis to support performance metrics and reporting.
- Organize workflow efficiently to review invoices promptly and accurately.
- Communicate effectively in both oral and written form to obtain and deliver information.
- Possess strong business math skills and appropriate telephone communication skills.
- Ability to analyze legal service agreements and develop effective operational tools.
- Proficient in electronic legal billing software and Microsoft Office Suite.
- Maintain professionalism while working independently with minimal supervision.
