Level 1 Helpdesk Support (32391)

Myticas's direct client is actively seeking a Level 1 Helpdesk Support (100% REMOTE) to join their Personal Support Center (PSC) team.

This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.

You'll be the first point of contact for users via phone, email, and chat, working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.

Key Requirements:

• Bilingual (Spanish) highly preferred
• Experience with a ticketing system or prior call center experience
• Ideally, experience in an education setting for support

PAY RATE: $16hr W2

Schedule:

• Mon-Wed: 10 AM - 7 PM CST
• Thurs-Fri: 11 AM - 8 PM CST

Pre-employment Requirements:

• Background check required
• NO drug screen

What You'll Do:

• Provide Tier 1 technical support for software, hardware, and connectivity issues
• Assist with password resets, software installations, VPN setups, and general troubleshooting
• Escalate complex issues to senior team members when needed
• Maintain clear, professional communication across all customer interactions
• Simultaneously manage support requests via phone, email, and chat
• Accurately log cases using tools like ServiceNow and Zendesk

What We're Looking For:

• Strong customer service and communication skills
• Comfort working in a flexible, 24/7/365 support environment
• Ability to adapt to new tools, systems, and processes quickly
• Team player who's open to ongoing feedback, learning, and development

Why Join Us:

• Hands-on training and mentoring
• Access to a robust internal knowledge base
• Opportunities to collaborate with tech experts and leadership
• A supportive team environment where growth is encouraged

If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We're excited to meet you!

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