What are the responsibilities and job description for the Senior Program Manager, Clinical Trial Operations, USA position at myTomorrows?
Revolutionizing access to medical treatments
We're on a mission to enable earlier and better access to treatments and improve the lives of patients. Making it possible for anyone to find and access the best possible treatment options, with the click of a button. Bringing together demands and supply in one of the world's largest industries like never before. Our patient centered offering is gaining traction, and with the right team, we can go from helping thousands of patients each year, to millions of patients. Do you aspire to be at the forefront of innovation in healthcare and creating the next health tech unicorn? You’ve come to the right place!
The opportunity : Senior Program Manager – Clinical Trial Operations
The aim of our clinical trial recruitment and pre-screening programs is to
1) increase patients’ and physicians’ clinical trial awareness and understanding,
2) pre-screen patients to assess their potential clinical trial eligibility, and
3) provide high-quality patient referrals to clinical trial sites.
See how myTomorrows’ Patient Pre-screening & Triaging solution can support earlier, better, and more efficient access to clinical trials here : Patient Triaging Solution | myTomorrows .
As a Senior Program Manager , your main responsibility is to ensure (global) access to clinical trials via smooth-running digital patient recruitment and pre-screening programs. You are the first point of contact for Pharma or Biotech companies related to patient recruitment and pre-screening services and will manage the program. This is done with full operational support from cross-functional medical operations, marketing, legal, product, and engineering departments.
What you will be doing in this role :
Be the primary contact person for internal and external stakeholders for patient recruitment and pre-screening programs that are developed to boost clinical trial recruitment
Collaborate internally and with our BioPharma client to ensure a smooth-running program and correct reporting
Keep oversight of the program and manage all the ongoing activities and communication
Develop strong relations and trust with all stakeholders and keep them up to date on the process / progress of your programs
Achieve high customer satisfaction
Develop and advise on solutions to tackle operational issues along with relevant subject-matter experts
Be responsible for the onboarding and launch of new programs, including overseeing the development of recruitment materials (e.g., clinical trial landing pages with pre-screening questionnaires)
Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met
Contribute to improving our patient recruitment and pre-screening processes and strategies
Support overall myTomorrows program performance and operations, as needed.
What you bring to the table :
University degree in Life Sciences / Healthcare (preferred)
5 years of relevant experience, of which 3 years of experience within the pharmaceutical industry / CROs
Knowledge regarding clinical trials and clinical trial patient recruitment
Basic understanding of how web pages are built and function, to ensure a smooth collaboration with the Marketing, Product and Engineering teams
Experience with fostering positive business relationships and promoting value through customer experience, networking
A good eye for detail; thinking in processes / operations comes naturally to you
Excellent verbal and written communication skills in English
Client orientation, you thrive on customer success
Results-driven driven, and you have endless ambition to succeed in your role
Self-motivated, have an entrepreneurial mindset, and are not afraid to take ownership.
Able to analyze issues, optimize processes and find, and recommend alternative solutions
What we offer in return :
Serve a purposeful mission : helping patients gain access to potentially lifesaving treatments
International work environment, scale-up energy, and flat organization
Competitive salary, annual performance bonus and equity
Great career development opportunities in a growing company
Learning and development budget, alongside internal knowledge sharing sessions
Attractive pension plan, full premium covered by us
Hybrid work model
Policies to support working parents
Healthy lunch at the office
Unlimited access to professional guidance by certified psychologists via OpenUp
We celebrate freedom every year with an added holiday for Liberation Day on the 5th of May
Who we are
myTomorrows aims to break barriers for eligible patients seeking information about clinical trials and support referrals to trial sites. When patients are not eligible to clinical studies, we help them and their physicians to navigate the complexities of expanded access programs.
We are an ambitious, values-driven Health Tech company that empowers patients & physicians to discover & access clinical treatments in development – so tomorrow’s treatments can reach those who need it today. Wherever you are, whichever role you play, you’ll share each & every day with committed, inspired, & innovative teammates.
myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves and we go to great lengths in supporting our team members to be just that.