What are the responsibilities and job description for the Inbound Sales Development Representative position at N-able?
Why N-able:
At N-able, we empower Managed Service Providers (MSPs) with powerful IT management and security solutions to help them support and grow their businesses. As an Inbound Sales Development Representative, you’ll play a crucial role in fueling our sales pipeline by qualifying and nurturing inbound leads, ensuring high-potential prospects are seamlessly passed to our sales team.
What You'll Do:
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IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. Join a team where you can make a difference!
At N-able, we empower Managed Service Providers (MSPs) with powerful IT management and security solutions to help them support and grow their businesses. As an Inbound Sales Development Representative, you’ll play a crucial role in fueling our sales pipeline by qualifying and nurturing inbound leads, ensuring high-potential prospects are seamlessly passed to our sales team.
Please note this is an onsite position, therefore office attendance in the Morrisville, NC collaboration hub is required.
Key Responsibilities
Lead Qualification & Engagement
- Promptly respond to inbound leads (5 minutes or less) from multiple channels, including website inquiries, email campaigns, events, webinars, and live chat.
- Conduct cold qualification calls to understand business needs, IT challenges, and potential fit for N-able solutions.
- Leverage a consultative sales approach to assess buying intent and position N-able’s value proposition effectively.
Pipeline & CRM Management
- Accurately document lead interactions, qualification details, and next steps in Salesforce.
- Manage follow-up processes, including scheduling demos and coordinating handoffs to Account Executives.
- Leverage sales enablement tools like Outreach to engage with potential customers through targeted email sequences and personalized outreach.
Customer-Centric Approach
- Act as the first point of contact for inbound inquiries, providing a professional and helpful experience.
- Educate prospects on how N-able solutions help MSPs optimize IT management, security, and automation.
- Address objections and provide relevant product insights to move prospects forward in the sales process.
Collaboration & Continuous Improvement
- Work closely with the Marketing team to align messaging, improve lead quality, and provide feedback on campaign effectiveness.
- Partner with Account Executives to ensure a seamless transition of qualified leads and maximize conversion rates.
- Contribute to sales strategy by sharing insights on lead trends, objections, and engagement success.
What You Bring to the Team
- Strong communication and interpersonal skills; ability to build rapport quickly over phone, email, and chat.
- Excellent listening and problem-solving skills to uncover customer pain points and align solutions accordingly.
- Proven ability to qualify leads effectively and manage multiple conversations simultaneously.
- Experience using Salesforce or similar CRM tools to track lead activity and maintain pipeline visibility.
- Highly organized, detail-oriented, and goal-driven with a strong work ethic.
Preferred Experience
- 1 years of experience in a sales development, inside sales, or customer-facing role—preferably in B2B SaaS, IT services, or cybersecurity.
- Familiarity with Managed Service Providers (MSPs) or IT channel sales is a strong plus.
- Track record of success in lead qualification, prospect engagement, and pipeline contribution.
Why Join N-able?
- Growth-focused environment where your contributions directly impact our success.
- Industry-leading technology that empowers MSPs to support businesses globally.
- Collaborative team culture with opportunities to develop and advance in your career.
If you’re passionate about technology, eager to engage with potential customers, and thrive in a fast-paced sales environment, we’d love to hear from you!
What do we offer you?
- Fully covered medical, dental and vision – for employee and eligible dependents!
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Paid Parental Leave
- 401(k) with company-match and Flexible Spending Accounts
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs
- Wellness rewards
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
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