Service Supervisor

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Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers.  We are a family owned and managed company with 1,200 employees.  Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.  About the Position :

• If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
• You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• It will be your responsibility to ensure repairs and preps are complete, on time and on budget.
• You will manage technicians to ensure safe and efficient repairs / prep processes and coordinate training efforts to ensure the development of technicians. Qualifications & Experience Needed :
• Must have a valid driver's license, high school diploma or equivalent.
• Minimum of 3-5 years' experience in a dealer service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Previous service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware. We offer a competitive benefits package that includes salary from $112,400 to $137,400, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncmachinery.com.    Behaviors Preferred
• Dedicated : Devoted to a task or purpose with loyalty or integrity
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Leader : Inspires teammates to follow them Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $112,400 - $137,400