What are the responsibilities and job description for the Onsite Desktop support Engineer position at N Consulting Ltd?
Language: German & English
Mandatory Skills:
Windows client OS (Win 10 & Win 11) , SCCM & Intune Staging Exp.
1. Provide technical support onsite ( windows 10 & 11and Hardware's) to our clients at their location.
2. Diagnose, troubleshoot, and resolve hardware and software issues for Desktops, laptops, printers and other peripherals.
2a, Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity.
4. Maintain video conference systems.
5. IMACD : Install, configure, and maintain hardware and software systems.
6. Supporting Power users in project rollouts and deployments
7. Maintain accurate records of repairs, inventory, and equipment.
8. Communicate effectively with clients, team members, and management.
9. Key technician providing Power / Exec support
10. Accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use.
11. Bundled packages of notebooks and mobile accessories that are labelled correctly and packaged securely for distribution to users.
12. Delivery of fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements.
13. High-quality IT devices that meet the specific requirements and standards.
14. Comprehensive inventory reports that provide insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels.
15. Regular updates and maintenance of IT devices to ensure they are functioning optimally and securely.
17. Timely communication with users to schedule deliveries and provide support as needed.
