What are the responsibilities and job description for the Front Desk Agent position at N&P Hospitality?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first point of contact for our guests, you will play a crucial role in enhancing their experience at our establishment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in customer service or hospitality management is preferred.
- Strong guest relations skills with a focus on delivering exceptional service.
- Familiarity with hotel management software is an asset.
- Excellent phone etiquette and communication skills are essential.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing guest requests.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $14.16 - $15.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Grand Rapids, MI 49508 (Required)
Ability to Relocate:
- Grand Rapids, MI 49508: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
