What are the responsibilities and job description for the Wireless Customer Service Representative position at N Rose Enterprises?
As an Customer Service Representative, you'll have the opportunity to play a crucial role in ensuring customer satisfaction and delivering a seamless experience for customers here in the area.
Position Overview:
We are seeking motivated and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be responsible for handling wireless customer inquiries, resolving issues, sales and providing information about products and services. This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond promptly to customer inquiries through various channels, including face to face retail , phone, email, and chat.
- Provide accurate information about products, services, and promotions.
- Assist customers in troubleshooting technical issues and navigate through services.
- Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
- Educate customers on billing procedures, plans, and additional features.
- Stay informed about latest offerings and promotions to provide up-to-date information to customers.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous customer service experience, preferably in a telecommunications or retail environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with products, services, and billing systems is a plus.
- Proficient in using customer service software and Microsoft Office applications.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training on products and services.
- Opportunities for career advancement within the company.
- Employee discounts on products and services.
- Collaborative and inclusive work environment.
How to Apply:
If you are a customer-focused individual with a passion for providing excellent service and have a good understanding of products, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience for immediate consideration.
This is not an offer for direct employment by N Rose Enterprises, this is an opportunity on behalf of our client filling this role and/or position. This role involves working with clients, customers and involves sales in the day to day duties for this opening.
Apply today for immediate consideration for this role!
Job Type: Full-time
Pay: $1,000.00 - $1,456.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Retail: 2 years (Preferred)
- Sales: 1 year (Preferred)
Ability to Relocate:
- Kent, WA 98032: Relocate before starting work (Required)
Work Location: In person
Salary : $1,000 - $1,456