Director of Delivery

Director of Delivery

Department : Delivery

Employment Type : Full Time

Location : Remote

Compensation : $160,000 - $180,000 / year

Description

At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission : To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

As the Director of Delivery you will oversee all client programs and ensure their successful execution. Reporting to the Vice President of Delivery, the Director of Delivery will lead program managers and collaborate with practice leads to deliver exceptional results, maintain client satisfaction, and drive the growth and standardization of Nuvitek's delivery framework.

What you will do :

• Lead and oversee the execution of all Nuvitek programs, ensuring alignment with client objectives, budgets, and timelines.
• Provide strategic guidance and operational support to program managers to ensure successful project delivery.
• Serve as the primary escalation point for program-related challenges, providing resolutions that balance client needs with Nuvitek's business goals.
• Supervise, mentor, and develop program managers, fostering a high-performing team culture.
• Partner with practice leads for ServiceNow, Salesforce, and Appian to align program execution with technical capabilities and strategic objectives.
• Collaborate with the VP of Delivery to set and track program-specific goals, KPIs, and performance metrics.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring satisfaction across all programs.
• Communicate program updates, risks, and opportunities effectively to clients and internal stakeholders.
• Drive client engagement strategies that foster long-term partnerships and repeat business.
• Develop and implement standardized delivery processes, methodologies, and best practices to ensure consistency and quality across programs.
• Monitor program performance, conducting regular reviews to identify risks and opportunities for improvement.
• Ensure compliance with all contractual obligations and regulatory requirements for each program.
• Identify opportunities for program expansion and upselling, collaborating with the Business Development team to secure additional work.
• Stay informed on industry trends and best practices to drive innovation in program delivery.
• Support Nuvitek's overall growth strategy by ensuring that programs contribute to financial and strategic goals.

What you will bring :

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Nuvitek makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Salary : $160,000 - $180,000