Computer Support Specialist III

Skills / Experience Required

• Hold a current Active Secret clearance
• 5 years of experience for the level III position
• Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirement
• Deploy government-provided interoperable and integrated standard common-user office automation desktop software as approved for use by the AGM program
• Provide on-site desktop, software, and peripheral support for Non-Secure Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET) customers
• Priority support (per C4IM service catalog) for command staff, unit control center, and directors
• Report significant outages and/or customer issues to management personnel
• Resolve desktop problems via remote control with the add/delete of accounts and reset passwords as needed
• Asist with IAVA remediation
• Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant devices, and printers
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service
• Troubleshoot wi-fi and Government Furnished Equipment (GFE) provided broadband devices and VPN connectivity
• Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert support personnel
• Submit daily systems reports and contact the next level of support to escalate unresolved problems
• Answer Help Desk calls and use automated incident tracking systems to record work orders. Supply technical customer support
• Configure, diagnose, reimage, reload, use troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 7 and Windows 10 OS and all associated peripheral devices
• Configure, diagnose, reload, use troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components
• Configure, diagnose, reload, use troubleshoot and repair all NCES products
• Configure, diagnose, reload, use troubleshoot and repair all Jabber instant messaging applications
• Utilize AD tools to manage and create objects in MS Server 2003-2008
• Utilize remote tools to connect to remote desktops with application to include SCCM
• Aid users during briefings and events with all collaborative tools such as Defense Collaboration Services, Jabber, Portals, and alert systems
• Configure, diagnose, reload, use troubleshoot and repair all MS Windows Office applications with a good understanding of Outlook and related components
• In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications and other common desktop applications such as Adobe Acrobat, Tumbleweed
• Ability to quickly learn unique GOTS applications
• Excellent customer service skills
• Project a positive image and professional manner always; ability to work within the confines of a set time schedule
• Knowledge and experience communicating desktop support concepts to technical and non-technical personnel
• Ability to develop technical documents and produce system design documentation

Education / Certifications

• High School/GED
• 5 years of experience for the level III position
• Possess/maintain an IT-II level certification, IAT-II/IAM-II (Security )
• Possess/maintain Computing Environment (CE) certifications
• CompTIA Security baseline - preferred
• Microsoft 365 Certified - preferred

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Paternal leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Job Snapshot