Education and Incentives Counseling Support Specialist

Education / Experience / Certifications:

• Bachelor’s degree in education, human resources, business administration, or a related field.
• Military education certification or related credentials preferred
• Personnel performing on this effort shall be U.S. citizens
• Personnel are required to successfully obtain and maintain background investigations and clearances (to include periodic reinvestigations)
• 3 years of experience performing general labor functions
• Electrician experience preferred
• Must be legally authorized to work in the United States without employer sponsorship, now or at any time in the future.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Recruitment and Retention Support:

• Assist new recruits in understanding the educational benefits offered by the military.
• Help current Soldiers utilize their educational benefits effectively.

Expert Counseling:

• Offer expert guidance on military educational benefits, including G.I. Bill.
• Assist with degree planning and managing tasks in the Guard Incentive Management System (GIMS).

Information Management:

• Deliver accurate, current, and comprehensive information about available education benefits to both prospective and current service members.
• Ensure the recruiting team has access to up-to-date information about education benefits, which frequently change.

Resource Bridging:

• Provide crucial links to resources, helping Soldiers bridge the gap between signing up for benefits and using them.

Customer Service:

• Deliver hands-on, personalized customer service, representing the Army's commitment to its Soldiers and ensuring they feel valued and supported.
• Maintain a high level of customer service and attention to detail, focusing on compliance with military policies and deadlines.

Educational Briefings and Coordination:

• Prepare and deliver educational briefings.
• Coordinate with educational institutions and scholarship programs.
• Update materials to reflect new policies.

Administrative Tasks:

• Verify Joint Service Transcripts.
• Manage educational resources.
• Submit weekly reports detailing actions.
• Follow up to ensure all tasks are on track for the next day

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderately to long distance may be required. Possible lifting up to 25 lbs.

Please note: Mano Lani, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Mano Lani, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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