NAC Station Agent

POSITION SUMMARY:

The Bethel Station Agent is responsible for freight loading, unloading, and acceptance of in-bound, transfer, and out-bound freight; freight delivery to customers, including USPS Bypass Mail, in accordance with established procedures. This position is also responsible for the accurate documentation of airway bills in the electronic system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Loading and unloading of all manifested freight and mail in accordance with prescribed handling procedures.
• Accepting and transferring mail from and to other airlines, pick-up, and delivery of mail from and to the Post Office, and delivery of Bypass mail to customers in accordance with the rules and regulations established by the Post Office and the company.
• Freight delivery to customers, including USPS Bypass Mail.
• Assisting customers with freight delivery and pick-up in accordance with all local, state, federal, and Company rules and regulations.
• Treating customers in a prompt, courteous, and efficient manner.
• Complete and accurate entry of airway bills and information into the computer system.
• Operating ground equipment in a safe manner.
• Perform building and ground maintenance to promote a safe work environment and professional company image.
• Answer incoming calls and monitor the phones.
• Regular attendance and shift work is required.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to read and comprehend instructions, correspondence, and interoffice memos.
• Ability to write simple correspondence.
• Ability to effectively communicate information in one-on-one and small group situations to customers, clients, in person, and over the telephone.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
• Ability to compute rates, ratios, and percentages.
• Ability to operate ground equipment safely.
• Ability to maintain accurate records and documentation.
• Ability to work under flexible customer service demands.
• Presents a friendly and professional image to the public.

QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or general education degree (GED).
• Six months related experience and/or training preferred.
• Valid Driver’s License is required.
• Must be able to obtain a Department of Transportation Medical card and pass all medical screening required.
• Failure to obtain a medical card will result in discharge from the company.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.¹ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is² regularly required to sit, stand, walk, speak, and listen.
• The employee must occasionally lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close vision.

DISCLOSURE:

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

EQUAL OPPORTUNITY STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email RecruitingTeam@nac.aero.

LINK:

Northern Air Cargo (NAC) is part of Saltchuk which is a family of diversified transportation and distribution companies with a vision to serve our customers by being the best in North America. We value safety, reliability, and commitment to our organization -- in a work environment where anyone would be proud for their children to work. To learn more about either NAC or Saltchuk, please visit www.nac.aero or www.saltchuk.com.