Job Description
Job Description
JOB TITLE : Dispatcher
EMPLOYER : Nackard Pepsi, Flagstaff AZ
DEPARTMENT : Service
REPORTS TO : Joseph Lacombe
EFFECTIVE DATE : Upon Hire
POSITION : Full-Time, On-site, Hourly, Starting $21-$25
SUMMARY :
This full-time position is responsible for coordinating field activities and service staff by delivering assignments, instructions, and alerts via the organization's communications network.
SCHEDULE :
- Monday-Friday, 7 : 30am-4pm (30 min lunch).
DUTIES AND RESPONSIBILITIES :
Receives emergency and non-emergency calls and records significant information.Receives and dispatches service calls.Prioritizes calls according to urgency and importance.Answers incoming calls and communications.Coordinates response and delivery of received information to field staff.Dispatches and deploys staff, vehicles, and / or units based on communications received.Adeptly uses multi-line telephone system, mobile phones, and other communications methods and networks.Maintains calm communication with and provides instruction (such as service guidance) to incoming callers.Addresses problems and requests by transmitting information or providing solutions.Enters data in computer system and maintains logs and records of calls, activities and other information.Performs other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES :
This job has no supervisory responsibilities.QUALIFICATIONS :
Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and / or training, or equivalent combination of education and experience not necessary, but preferred.Computer skills : Accounting Software (QuickBooks); Database Software (ADP); Spreadsheet Software (Excel); Inventory Software; Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook)Other skills required :Proven experience as dispatcher or relevant position.
At least one year of related experience preferred but not required.Knowledge of procedures and guideline for emergency situations.Excellent verbal communication skills.Ability to execute directions accurately and with speed.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize tasks, delegating when appropriate.Ability to operate or to quickly learn a variety of communications systems.COMPETENCIES :
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data; Designs workflows and procedures.Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Business Acumen - Understands business implications of decisionsCustomer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitmentsDiversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environmentEthics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Project Managemen t - Coordinates projects; Communicates changes and progressQuality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Strategic Thinking - Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
Occasionally required to stand.Occasionally required to walk.Frequently required to sit.Continually required to utilize hand and finger dexterity.Continually required to talk or hear.Occasionally works near moving mechanical parts.The employee must occasionally lift and / or move up to 20 pounds.COMPANY BENEFITS :
MedicalDentalVisionLife InsuranceLong Term Disability401(k) With Generous Company MatchSick Time & Vacation PayJob Type : Full-time
Salary : $21 - $25
