What are the responsibilities and job description for the Case Management Coordinator position at Nacogdoches County Hospital District?
Job Details
Description
The Administrative Support Specialist provides essential clerical and administrative support to the Case Management Department. This role ensures smooth daily operations through accurate documentation, timely communication, and collaboration with healthcare providers, patients, and families. The position supports case managers and department leadership with data tracking, regulatory tasks, and compliance with internal and external policies.
Primary Responsibilities
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Perform general clerical duties including answering phones, scheduling meetings, and managing correspondence.
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Maintain organized and up-to-date case files and departmental documentation.
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Assist case managers with data entry, reporting, and tracking of key metrics.
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Coordinate communication between healthcare providers, patients, and family members as needed.
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Prepare and distribute discharge planning documents, referrals, and follow-up communications.
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Ensure compliance with confidentiality standards and hospital policies.
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Support the department with special projects, audits, and regulatory reporting as assigned.
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Perform other duties as assigned to support the hospital’s mission and vision.
Essential Job Functions
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Complete all required education, competencies, and training by assigned deadlines.
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Attend work regularly, on time, and participate in department meetings.
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Promote a culture of safety by following safety guidelines and reporting incidents promptly.
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Abide by the Code of Conduct while supporting the Mission and Vision.
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Comply with departmental and facility policies as well as state, federal, and regulatory agency standards (e.g., OSHA, TJC, CMS, HIPAA).
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Deliver excellent customer service and promote teamwork with a positive, professional attitude in line with service standards.
Qualifications
Job Qualifications
Minimum Job Requirements
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Language: Must be able to read, write, and communicate effectively in English.
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Technical Proficiency: Proficiency in managing electronic medical records (EMRs).
Knowledge, Skills, and Abilities
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Strong verbal and written communication skills.
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Excellent interpersonal skills with the ability to work collaboratively.
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Familiarity with hospital or clinical data systems.
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Ability to handle sensitive and confidential information appropriately.
