Customer Service Representative - Weekend

Description

Position Summary:

As a PRN Customer Service Coordinator, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience at our hospital. This position is responsible for facilitating an efficient and timely admissions process during weekend shifts, advocating for patients, and coordinating with other departments to ensure seamless service delivery.

Essential Responsibilities:

• Greet and assist patients, visitors, and staff with professionalism and courtesy.

• Answer phones promptly, direct calls appropriately, and always identify yourself when answering.

• Coordinate the admissions process to ensure timely and efficient patient flow.

• Assist patients and families with navigating services, including arranging escorts.

• Address and de-escalate difficult situations calmly and effectively.

• Communicate and collaborate with internal departments to enhance the patient experience.

• Support weekend departmental coverage, including during staff breaks or absences.

• Maintain a clean and organized admissions area.

• Demonstrate a consistent commitment to customer service excellence.

• Perform additional duties as assigned to support the hospital's mission and operations.

Minimum Requirements:

• Required: High school diploma or equivalent

• Required: Must be able to read, write, and communicate effectively in English

• Preferred: Previous experience in a healthcare or customer service role

Skills & Competencies:

• Excellent verbal and written communication

• Strong time management and organizational skills

• Problem-solving and critical thinking abilities

• Team-oriented and adaptable

• Basic computer proficiency

• Ability to work under pressure and prioritize tasks efficiently

• Ability to maintain professionalism in all interactions

Physical Requirements:

• Must be able to sit, stand, walk, bend, and reach for extended periods

• Ability to lift and carry up to 25 lbs occasionally

• Manual dexterity and visual acuity required for documentation and equipment use

Work Environment:

• Indoor, climate-controlled hospital setting

• Potential exposure to biological and chemical hazards

• Appropriate PPE provided for all tasks

Schedule:

• PRN (as needed)

• Must be available for weekend shifts only (Saturday and Sunday coverage)

• May be called upon to fill in for holidays or additional shifts as needed

Qualifications