What are the responsibilities and job description for the Outreach Coordinator - CCMN position at NADAP?
Position Summary : Conduct outreach using phone, text and email, to assigned Career Compass clients to successfully engage & re-engage them into the Career Compass program. Carefully review SEAMS & Credible, document and include all outreach efforts and client interactions in both databases daily. Provide back-up support to the front desk.
Responsibilities :
- Responsible for reviewing SEAMS and adhering to internal processes and HRA policies for clients with an ineligible referral.
- Review SEAMS and assigned Worklists on daily basis
- Conduct outreach to remind clients of their upcoming engagement appointments. Conduct outreach to clients listed on the FTC / FTR and non-compliance worklist.
- Answer incoming calls, emails and text messages from clients.
- Maintain detailed, accurate and timely case notes regarding clients outreach into SEAMS & Credible. Case notes must reflect all client interactions and outreach attempts. Update SEAMS demographics
- Meet established performance goals
- Support with attendance tracking, update attendance in SEAMS daily and following all program processes.
- Responsible for MetroCard Distribution to eligible clients and must obtain client signatures accurately on the MetroCard Log
- Provide coverage for reception and front desk coverage, as necessary
- Performs other duties as assigned
Knowledge, Education & Experience :
Schedule : 5 days working on site, M-F
Salary : 45,000 / year
Program Overview : NADAP's CareerCompass, one component in HRA's initiative to address the unique needs of improving employment and training outcomes in NYC, provides orientation, comprehensive and individual employability assessments and service coordination for adults 25 years of age and older. As the first step in HRA's programming, CareerCompass will identify and connect individuals to an education, training and / or employment track.
NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.
