Sales Account Coordinator - Chicago

Why Nadel:
Nadel, an internationally renowned creative marketing, promotional products, and merchandise solutions company (www.nadel.com), is seeking a Sales Account Coordinator in our Chicago office! With over 60 years of experience, Nadel combines the dynamic feel of a startup with the stability of an established leader in the industry.

At Nadel, we’re passionate about what we do—designing and producing innovative materials that drive our clients’ success and transform their businesses. Our unique culture starts with our goal to be great. Simply put, our services are marketing oriented, rather than product oriented. We focus on problem-solving and exceeding client goals while delivering on target and within budget. Join us and see how we make a meaningful impact in our clients' businesses!

This role is in-office at our Chicago location.

THE BASICS:

This person will work on a wide variety of projects in a fast-paced environment. The Ideal candidate must have a high level of energy and professionalism, think critically, feel confident and comfortable handling multiple tasks, and not be afraid to ask questions. They must also have excellent customer service skills, strong written/verbal skills, be extremely detail-oriented, and have a positive 'can do' attitude.

WHAT YOU'LL DO:

• Handle all orders from order placement until the product is in the client's hands. This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.
• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.
• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Manage inventory by ensuring quantities on hand are accurate, setting up “triggers” to identify products with low stock, and working with Sales Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.
• Drive product research.
• Maintain great customer service and pleasant communication with all new and existing clients.
• Manage fulfillment projects as needed.
• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc), billing, and technical issues and confirm Client expectations are being met.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

WHAT WE'RE LOOKING FOR:

• Proven ability to work independently in a fast-paced environment, think critically, and manage multiple priorities while adhering to strict deadlines.
• Superior customer service skills.
• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Reliable, positive, and professional attitude.
• Proactive with a team-player outlook.
• An outgoing, friendly, and approachable personality.
• Excellent phone skills with strong email and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator a plus.
• Promotional Product Industry Experience a plus.
  

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read  Equal Employment Opportunity is the Law  by clicking on the corresponding link. 

Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hrhelp@nadel.com.  

By submitting your application, you acknowledge and confirm that you have received, read and understand  Nadel’s Applicant Privacy Notice  and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.