Accounts Receivable Specialist

Job Description

Nagios is used by millions of users worldwide because we’ve seen it all, we can monitor almost anything imaginable, and we’re built to anticipate what comes next.

We are currently looking for an Accounts Receivable Specialist. In this role you would be responsible for managing the orders inbox, processing all incoming orders and payments, and answering any order-related questions. You will also participate in the purchasing cycle by completing vendor forms, accurately creating and maintaining accounts without duplicates, and keeping Salesforce opportunities up to date from invoice to payment.

Hours: Monday-Friday 9:00-5:00pm

Location: On-site in Saint Paul, Minnesota. Nagios is proud to provide services to users worldwide, but at this time we are unable to sponsor or take over sponsorship of employment Visa at this time.

Wage: $25-$35 / hr - DOQ

Duties and Responsibilities:

• Manage the orders inbox by reading and responding to customer inquiries within one business day.
• Process POs. generate invoices and set tasks to follow up for payment.
• Record incoming payments.
• Issue license keys, license renewals, and end-user license certificates.
• Update Salesforce Opportunities when invoicing, and close Opportunities when payment is received and the order completed.
• Processing order requests.
• Issue paid invoice copies.
• Maintain accurate account information.
• Work with sales teams to update customer information as needed (company name changes and mergers).
• Issue license Transfer Agreements.
• Send Service Level Agreements (SLA).
• Generate certification accounts.
• Issue certification certificates.
• Fill out vendor forms and portals.
• Track past due invoices for Net Term Resellers.
• Maintain confidentiality of sensitive information.
• Performs other related duties, as assigned.
  
  

Education and Experience:

• 3 years of Accounts Receivable experience
• Accounting software experience, QuickBooks preferred
• Customer Service experience
• Salesforce Sales Cloud experience
  
  

Competencies:

• Extreme attention to detail.
• Adherence to privacy and sensitive data policies.
• Demonstrate ongoing, proactive learning, using and sharing that knowledge in everyday activities and interactions.
• Demonstrate communication, time management, and accountability with everyday activities and interactions.
• Operate with transparency, integrity, and respect.
• English speaking and writing communication skills.
  
  

Benefits:

• Competitive salaries, a matching 401k, and paid vacation
• We support growing families by offering paid parental leave
• Competitive medical, dental, vision, and virtual health benefits
• Employer-paid Short & Long-Term Disability Insurance & Life Insurance