What are the responsibilities and job description for the Customer Support Representative position at Nagish?
As a Customer Support Representative at Nagish, you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.
On a Day-to-day, You Will
Work on a fulfilling life-changing product (Literally)
️ Join as a key player at an early stage, and receive generous options
Unlimited time off and sick days
♂️ Annual company get-together
Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits
About Us
Nagish makes communication accessible for people who are Deaf or hard of hearing.
Our team is passionate about making the world more accessible using our state-of-the-art tech - made for consumers and enterprises.
We are backed by some of the best investors out there: Comcast, Techstars, Vertex, Precursor, Contour, Cardumen, and more.
On a Day-to-day, You Will
- Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
- Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
- Educate users on how to best utilize Nagish’s services, empowering them to communicate seamlessly.
- Track and document customer interactions to identify common challenges and areas for improvement.
- Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.
- 2 years of experience in customer support, preferably in telecommunications, or accessibility services.
- Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
- Proficiency in support and project management tools such as Intercom, Linear, Monday.com, Asana or similar tools.
- A problem-solving mindset with the ability to multi-task.
- Strong technical orientation with the ability to understand complex technical concepts
- Proficiency in ASL (American Sign Language)
- Experience working with the Deaf and Hard of Hearing community
- Experience in building automation flows
Work on a fulfilling life-changing product (Literally)
️ Join as a key player at an early stage, and receive generous options
Unlimited time off and sick days
♂️ Annual company get-together
Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits
About Us
Nagish makes communication accessible for people who are Deaf or hard of hearing.
Our team is passionate about making the world more accessible using our state-of-the-art tech - made for consumers and enterprises.
We are backed by some of the best investors out there: Comcast, Techstars, Vertex, Precursor, Contour, Cardumen, and more.
