Technical Services Representative

Job Description

Job Title: Technical Services Representative Department: Content Development

Reports To: Manager, Content Development FLSA Status: Non-exempt

Shifts: Day/Hybrid (Minimum 1 Day on site) Wage Range: $28-$32/Hour

Job Summary:

A Technical Service Representative is responsible for planning, executing, and finalizing prepress projects ensuring quality and delivery dates are met. Provides consultation, support, and technological responsiveness to internal and external customers. Performs file evaluations and modifications utilizing Adobe prepress software.

Essential Duties and Responsibilities:

• Interacts with and coordinates with clients, creative agencies and customer service to provide and process digital files.
• Ensures that project tracking and all relevant information is accurately entered into management information system, reviews and updates information as needed.
• Inspection and testing of the electronic files, coordinates project flow, inspection, packaging, and delivery of customer requested contract proofs.
• Conducts inspections of the work to ensure that project documentation and supplied digital files meet Nahan file processing requirements; provides project briefings and updates.
• Provides technical guidance to both internal and external customers specific to Nahan file processing specifications.
• Follow all Nahan safety and quality standards.
• Work assigned shifts, including weekends and overtime, as required.
• Other duties as assigned by supervisor.

Skills Abilities Required:

• Knowledge of color theories, regulations, & best practices of prepress systems; digital file specification preparation & management.
• Strong attention to detail.
• Strong Computer skills in both a Mac & PC environment.
• Comprehensive knowledge of prepress technologies- Adobe (2024), Kodak Pinergy (10), &/or similar software.
• Ability to work independently and part of a team.
• Strong communication skills (written, verbal and listening).
• Excellent time management skills and organizational skills.
• Proficiency/fluent with English language, both written and verbal.

Education and Experience:

• High School Diploma or equivalent, required.
• Associates degree or equivalent in Graphic Design or Graphic Arts Technology, two years of field-related experience or a combination of education, training and practical experience, required.
• Minimum 3 years of experience in Imposition or Prepress roles, preferably in a direct mail or commercial print environment, preferred.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K & Profit Sharing with Employer Match
• Vacation/Holiday/Sick & Safe Time

Work Environment and Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a remote/hybrid office environment with exposure to a Manufacturing environment. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a remote/hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware.

While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is sometimes required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The noise level in some of the work environments may require the use of hearing protection.

About the Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.