Front Office Manager

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Purpose for the Position :

To maintain a high quality of services offered to guests through management of the functional areas of

reservations, guest registration, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel.

Responsibilities include :

• Supervises Front Desk staff : hiring, firing, performance evaluations, training, and development.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Manages in compliance with established company policies and procedures.
• Manages in compliance with local, state and federal laws and regulations.
• Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Receives departmental related guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures staff uses correct guest interaction skills.
• Performs other related duties as required.
• Ensures cross-selling of other Naman Hotels by hotel staff.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations

This job involves :

Position Requirements

Specific vocational preparation :

Four-year undergraduate degree. Two years experience as a desk supervisor, one year experience on

night audit, two years experience in front desk operations, and one year of experience in either direct

sales or retail trade OR, an equivalent level of education and experience.

Physical Activities and Requirements

Normal Work Position

Standing Lifting

Sitting Bending

Walking

Minimum Weight Employee must be able to lift :

30 pounds

Working Conditions

Hot, Cold, Dirty at times, Work Alone and with Hazardous materials, others may be present

Responsibilities

Care of Equipment : Occasional

Safety of Others : Frequent

Guest Contact : Frequent

Confidential Data : Frequent

Decision Making : Frequent

Supervisory Capacity : Frequent

Sensory Requirements :

Sight : partial

Hearing : full

Position

Front Office Manager

Location

Tru by Hilton North Charleston SC

About the Organization

This position is currently accepting applications.