What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Namaste Inn & Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing guest experiences and managing front desk operations effectively.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes efficiently using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries with attention to detail.
- Assist with night audit duties as required, ensuring all transactions are accurately recorded.
- Resolve guest complaints or issues promptly and effectively, maintaining high standards of guest relations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Utilize phone systems to manage incoming calls and relay messages to appropriate staff members.
Qualifications
- Previous experience in hospitality or customer service roles preferred.
- Strong communication skills; multilingual abilities are a plus.
- Familiarity with front desk operations and hotel management systems is advantageous.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- A commitment to providing outstanding guest services and enhancing the overall guest experience.
- Knowledge of night audit procedures is beneficial but not required; training will be provided.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $12.50 - $14.36 per hour
Expected hours: 32 per week
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $14