What are the responsibilities and job description for the Front Desk Receptionist position at Namaste Nail Sanctuary?
We are a high-end beauty spa offering nail and facial services. Located in Boca Raton (FL)
Skills Required:
- Previous experience as a receptionist, clerk, at least 2 years of experience.
- Experience with POS is beneficial.
- Previous experience in the beauty industry is beneficial.
- Be able to work under pressure
- Greet and welcome guests in a professional and friendly manner
- Schedule appointments and manage calendars.
- I possess strong organizational skills and pay close attention to detail.
- Help with administrative tasks like filing, photocopying, and scanning.
- People person & positive attitude
- Demonstrates enthusiasm, motivation and displays warmth and empathy.
- Excellence in customer service Impeccable Time Management
- Excellent organizational skills. Excellent written and verbal communication
- Excellent telephone and computer literacy.
- Proactive
- Able to multitask between guests
- Willingness to learn
- Attention to detail
- Reliability and flexibility
- Weekend and evening Availability Required
Key responsibilities include knowledge and guest experience.
- Make guests feel welcome.
- Provide excellent customer service and hospitality to guests, whether in person, over the phone, or via email.
- Offer a warm and friendly welcome to all guests upon arrival.
- With confidence and passion, recommend packages and retail selections.
- Lead guests to check in, collect intake forms, make bookings, provide guests with information, assist guests with retail selection, and oversee all communication and inquiries.
- Provide support to the nail technician and esthetician to ensure a successful check-in and check-out process.
- Communicate all guest comments, complaints, and concerns to the manager with grace and a smile.
- Able to always exceed guest expectations
Education & Sales
- Create value for each guest through education and recommendations (treatments, products).
- Clearly explain and ensure each guest understands the treatment they have chosen upon arrival.
- Explain and recommend add-ons and packages
- Be a team player.
- Demonstrate strong product knowledge, help with inventory management, and be able to assist clients with product sales and returns.
- Establish retail standards.
Administrative Tasks
- Monitor the cleanliness and professional presentation of retail, facial rooms, and common areas (front of store, retail, bathrooms).
- Maintain spaces in perfect condition at all times.
- As soon as guests walk in, offer them tea or water to make them feel at home.
- Ensure that all nail technicians and estheticians follow good time management by greeting clients at treatment time.
- Keep guest waiting areas always presentable.
- Unpack deliveries, take out garbage, and recycle
Benefits/Perks
- Hourly Pay PLUS Commission on Sales
- Complimentary Parking
- There is an opportunity for growth within a rapidly expanding company.
- And More!
Job Types: Full-time, Part-time
Pay: 18$ - $22.00 per hour
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 30 per week
Education:
- Associate (Required)
Experience:
- Front desk: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $18 - $22