Director of The Mental Health Navigation Line

Position Summary:

The Director of The Mental Health Navigation Line is a full-time position with responsibility for development and execution of a navigation line, a new service being introduced by NAM Charlotte.

Director will be involved in the initial planning and execution of this startup service as well as working with staff to create programs and processes to ensure the long-term efficiency and viability of this new service

Primary Responsibilities:

 Working with the executive director and board of directors help lead the planning and implementation of this new service, including budget management, project schedule oversight, and plan for data collection

 Plan and develop a volunteer training and recruitment program for volunteers who will staff the phone lines and online chat

 Develop and manage scheduling model for volunteers

 Manage and support daily case management work of volunteer team

 Working from HereForTexas.org, continue to enhance and expand the database of mental health providers to include North Carolina

 Plan, develop and implement performance metrics and reporting for this new program

 Work with communications committee to build awareness of service and connect with schools, mental health nonprofits, and other community organizations

Skills and Experience:

 Master’s degree in a helping profession (Counseling, Social Work, etc.) preferred

 Licensed or certified to independently practice at the Master’s Degree level

 Commitment to agency vision, core values and mission

 Ability to manage projects from start to finish, establish priorities, meet deadlines and respond to changing priorities

 Strong organizational skills

 Experience working with and managing volunteers a plus

 Superior skills in written and verbal communications

 Advanced proficiency in Microsoft Word, Excel, PowerPoint and Outlook

 Knowledge of case management software programs a plus

 Excellent interpersonal skills for interaction with staff, donors and volunteers

 Detail-oriented, thorough and accurate in all work

 High degree of initiative with ability to complete tasks with minimal direction while maintaining ethical standards.

Job Types: Full-time, Contract

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Flexible schedule

Medical Specialty:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Master's (Preferred)

Experience:

• Program management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Charlotte, NC 28204 (Required)

Ability to Relocate:

• Charlotte, NC 28204: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28204

Salary : $75,000 - $80,000