What are the responsibilities and job description for the Hotel Night Auditor position at Nami Hotel inc?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional customer service to our guests. The ideal candidate will possess strong communication skills and a passion for hospitality.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs for guests.
- Address guest inquiries and resolve any issues or concerns promptly.
- Maintain a welcoming atmosphere by providing outstanding customer service.
- Prepare daily reports summarizing occupancy, revenue, and other key metrics.
- Ensure security protocols are followed during the night shift.
- Assist with administrative tasks as needed, including handling phone calls and emails.
- Collaborate with other departments to enhance guest experience.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hospitality or hotel management is preferred.
- Proficient in front desk operations and guest relations.
- Excellent phone etiquette and communication skills.
- Bilingual or multilingual abilities are a plus to cater to diverse guests.
- Attention to detail and strong organizational skills.
- Ability to work independently during late-night hours while maintaining professionalism.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational efficiency of our hotel during the night shift.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $15
