Recovery Support Manager

Position Title:    Recovery Support Manager

Location:            McHenry County

Reports To:        Executive Director

Status:               Full-time salaried 

Pay:     $50K - $65K depending on experience

NAMI (the National Alliance on Mental Illness) is the nation’s largest grassroots mental health organization. NAMI McHenry County is a local affiliate of NAMI. Our mission is to give our community a safe place to find hope and support on the journey to improve mental health.

Position Description: 

The Recovery Support Manager oversees the recovery support programs at NAMI McHenry County. This includes peer support, support groups, support classes, and support events. 

The Recovery Support Manager will manage the recovery support staff, who provide peer support, run support groups, and run support classes. The Recovery Support Manager will provide regular training and support for the staff, and will serve as an expert resource when issues arise. Previous experience with successfully managing staff is required. Previous experience managing peers or other individuals in recovery is desired.

The Manager should have experience working with individuals with mental health challenges, although we are open to the right candidate with other relevant management experience in human services or a related field. Personal lived experience as an individual with a mental health condition and/or family member is required. The Manager must have an understanding of peer support and either have or be willing to obtain a relevant certification (CRSS, CPRS, or similar) within one year of hire. The manager will be trained in NAMI signature programs, including support groups and classes, in order to support staff and assist with leading programs as needed.

The Recovery Support Manager should be extremely organized and have experience with program management and program implementation. Experience with building standard operating procedures and program manuals is highly desired. The manager will play a large role in building out new programs for NAMI MCH, including the Living Room (walk-in peer support for individuals in crisis) and the Drop-In Center (community center for individuals in recovery). We are seeking a manager who can collaborate with leadership to bring this vision to life. 

The Manager must be passionate about ensuring quality services -- we are looking for someone who is committed to ensuring their staff uphold the highest standards of quality, safety, and compliance. In addition, the Manager must be very comfortable with technology, and have the ability to quickly learn new systems, such as an EHR system. The Manager should have a thorough understanding of MS Office/G Suite products. 

As NAMI continues to grow rapidly, the Manager should be excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our organization. The Manager must be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization.

As most of NAMI’s groups and classes are in the evenings, the typical hours for this role are M-F 12pm - 8pm, with one or two Saturdays per month. Ability to be flexible with your schedule is required.

Essential Functions and Responsibilities:

Recovery Support Oversight & Growth

• Oversee the recovery support programs at NAMI, and help grow new programs such as the Living Room and Drop-In programs
• Ensure programs are fully staffed, work to find subs when needed, and personally act as a sub for all programs when no other staff or facilitators are available
• Ensure the quality and fidelity of all programs through regular drop-ins
• Recruit new facilitators and volunteers in order to expand services, and support these facilitators and volunteers with ongoing feedback and training
• Oversee the master scheduling for all staffing and recovery support services, including support groups, workshops, classes, events, and mobile peer support
• Act as the liaison with the clinical supervisor and ensure meetings are productive and effective

Quality and Fidelity

• Oversee the database system to ensure that all data is entered accurately and timely
• Ensure client surveys are completed regularly
• Ensure recovery support programs follow all mandated laws and regulations, including HIPAA and Mental Health Board standards
• Work with the Executive Director to develop standard operating procedures for recovery support to ensure quality and fidelity
• Regularly measure services against evidence-based standards to ensure program fidelity

Staff Management

• Directly supervise recovery support staff and interns, including providing regular feedback, reviewing timesheets, reviewing case notes, and completing annual performance reviews
• Train new staff and provide ongoing training to all recovery support staff
• Understand the workload of staff and recommend new hires when applicable to the Executive Director
• Assist staff with managing their schedules

• Other duties as assigned

Qualifications

Education/Experience

• Bachelor’s degree in a related field preferred, high school diploma or equivalent required
• CRSS or similar certification, or be willing to complete within one year of hire
• NAMI certifications in Connections and Family Support Group preferred, or be willing to complete within one year of hire
• 4 years working with families and clients with mental health challenges or in another related human services role
• Lived experience as an individual with a mental health condition and/or family member required
• Experience with peer support and NAMI preferred
• Staff management experience required
• Program management experience required
• Applicants must pass a background check that meets State of Illinois requirements

Interpersonal

• Must be a sensitive and mature individual who is able to relate well to all individuals
• Demonstrates warmth, insight, interest, and respect for people with mental health conditions
• Willingness to accept flexibility with their schedule
• Able and knowledgeable to cope with emergency situations in a calm and effective manner
• Able and willing to be a team player and to work cooperatively with their team and the entire agency
• Able to communicate effectively with clients, staff, and external stakeholders
• Ability to multi task and adhere to timelines set forth for quality management

Physical Abilities

• Ability to read, write, and communicate in English.
• Ability to lift and/or move at least 10 pounds using proper body mechanics.
• Visual acuity to read a computer screen and other documents.
• Ability to utilize the telephone and respond to callers.

Benefits for Full-Time Employees:

• Health, Dental, and Vision Benefits
• 10 prorated days of PTO (80 hours), accrued in bi-weekly increments, as well as 11 set holidays and 3 floating holidays (112 total hours).
• Relaxed dress code at the discretion of your supervisor
• Ongoing training opportunities sponsored by NAMI McHenry County
• An amazing mission and culture!

To apply: Please send a resume and cover letter to Abbey (anicholas@namimch.org) with the subject line “Recovery Support Manager”