What are the responsibilities and job description for the Director of Talent Development position at Nami Nori - West Village?
The Director of Talent Development is responsible for creating and implementing comprehensive strategies to recruit, train, engage, develop and retain top talent for Launchpad Hospitality. You will oversee the design and delivery of initiatives impacting the entire employee life cycle, from the acquisition of talent to the offboarding of team members. This is a corporate role based out of the corporate office.
RESPONSIBILITIES
TALENT ACQUISITION
● Design & implement effective & innovative recruitment strategies aligned with organizational goals for
all levels of the organization
● Collaborate with both senior leadership and unit level management to understand staffing needs, prioritize positions, and align recruitment efforts with business objectives
● Leverage technology, such as applicant tracking systems and posting sites, to ensure smooth, efficient and effective recruiting processes
● Conduct initial screenings, interviews & reference checks for all management level positions
● Manage salary negotiations, present job offers, and facilitate the offer acceptance process for all
management level positions
● Utilize data and metrics to track and evaluate the effectiveness of recruitment strategies, identifying areas
for improvement
● Research and stay up to date on industry trends, best practices and emerging technologies to continually
optimize the talent acquisition process
TRAINING & DEVELOPMENT
● Develop, improve and maintain engaging training programs that generate high performance for all levels
of the organization
● Ensure all training and development activities are strategically linked to the organization’s vision, core
values and brand reputation
● Collaborate with senior leadership and unit level management to identify gaps in skills and areas of
opportunity for training and development
● Act as thought leader and subject matter expert on brand, training and development tools, resources, and
technology, educating all leaders on their resources and assisting in their development as needed
● Facilitate and/or perform specified on-property training programs, particularly for restaurant openings and
for leadership development
● Coordinate any outside or special skills training, including Food Handlers, Fire Safety, Alcohol Service
Certification, etc.
● Monitor completion rates, effectiveness and team feedback of all training activities. Report data to senior
leadership
● Assist senior leadership in the development and implementation of compensation strategies, including
salary adjustments and bonus programs
● Manage training and development budgets and find opportunities to increase efficiency
ONBOARDING & OFFBOARDING
● Design, implement and maintain a best in class onboarding experience, setting new hires up for success
and longevity
● Maintain accuracy of all onboarding documentation, including wage sheets, job descriptions, and HR
posting notices
● Conduct exit interviews with departing employees and gather insights to improve employee retention
● Ensure compliance with all relevant employment laws, regulations, and company policies in the
onboarding and offboarding of employees
PERFORMANCE MANAGEMENT
● Design, enhance and manage the organization’s performance management processes to drive
accountability, continuous improvement and growth
● Provide clear milestones for team leaders, ensuring timely execution of key activities such as performance
reviews, goal setting, coaching and corrective action
● Evaluate results of performance reviews, goal setting and coaching and corrective action and report to
senior leadership to identify areas of improvement
● Collaborate with senior leadership and unit level management to identify opportunities for career
development & succession paths, creating a strong internal pipeline for future leadership
EMPLOYEE ENGAGEMENT
● Drive a positive, inclusive culture with programs to improve motivation and team-building initiatives
● Build initiatives focused on recognition, well-being, and meaningful connections
● Develop systems for gathering employee feedback
● Analyze turnover rates and feedback to determine ways to improve retention. Report data to senior
leadership
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
● Entrepreneurial self-starter who takes complete ownership of their work performance
● Excellent verbal and written communication skills
● Excellent interpersonal skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Ability to embrace change and seek continuous improvement
● Ability to solve problems independently
● Ability to work in a team and able to step outside the job role to assist in other roles
● Ability to prioritize tasks and to delegate them when appropriate
● Proficiency in Applicant Tracking Systems, Google Business Suite, Toast POS, APS payroll systems
EXPERIENCE
● 3 years experience in full-cycle recruiting, sourcing, and candidate assessment for a restaurant
organization, utilizing multiple platforms and channels
● Expertise in developing and implementing effective training programs
● Operational experience in restaurant management, a plus
RESPONSIBILITIES
TALENT ACQUISITION
● Design & implement effective & innovative recruitment strategies aligned with organizational goals for
all levels of the organization
● Collaborate with both senior leadership and unit level management to understand staffing needs, prioritize positions, and align recruitment efforts with business objectives
● Leverage technology, such as applicant tracking systems and posting sites, to ensure smooth, efficient and effective recruiting processes
● Conduct initial screenings, interviews & reference checks for all management level positions
● Manage salary negotiations, present job offers, and facilitate the offer acceptance process for all
management level positions
● Utilize data and metrics to track and evaluate the effectiveness of recruitment strategies, identifying areas
for improvement
● Research and stay up to date on industry trends, best practices and emerging technologies to continually
optimize the talent acquisition process
TRAINING & DEVELOPMENT
● Develop, improve and maintain engaging training programs that generate high performance for all levels
of the organization
● Ensure all training and development activities are strategically linked to the organization’s vision, core
values and brand reputation
● Collaborate with senior leadership and unit level management to identify gaps in skills and areas of
opportunity for training and development
● Act as thought leader and subject matter expert on brand, training and development tools, resources, and
technology, educating all leaders on their resources and assisting in their development as needed
● Facilitate and/or perform specified on-property training programs, particularly for restaurant openings and
for leadership development
● Coordinate any outside or special skills training, including Food Handlers, Fire Safety, Alcohol Service
Certification, etc.
● Monitor completion rates, effectiveness and team feedback of all training activities. Report data to senior
leadership
● Assist senior leadership in the development and implementation of compensation strategies, including
salary adjustments and bonus programs
● Manage training and development budgets and find opportunities to increase efficiency
ONBOARDING & OFFBOARDING
● Design, implement and maintain a best in class onboarding experience, setting new hires up for success
and longevity
● Maintain accuracy of all onboarding documentation, including wage sheets, job descriptions, and HR
posting notices
● Conduct exit interviews with departing employees and gather insights to improve employee retention
● Ensure compliance with all relevant employment laws, regulations, and company policies in the
onboarding and offboarding of employees
PERFORMANCE MANAGEMENT
● Design, enhance and manage the organization’s performance management processes to drive
accountability, continuous improvement and growth
● Provide clear milestones for team leaders, ensuring timely execution of key activities such as performance
reviews, goal setting, coaching and corrective action
● Evaluate results of performance reviews, goal setting and coaching and corrective action and report to
senior leadership to identify areas of improvement
● Collaborate with senior leadership and unit level management to identify opportunities for career
development & succession paths, creating a strong internal pipeline for future leadership
EMPLOYEE ENGAGEMENT
● Drive a positive, inclusive culture with programs to improve motivation and team-building initiatives
● Build initiatives focused on recognition, well-being, and meaningful connections
● Develop systems for gathering employee feedback
● Analyze turnover rates and feedback to determine ways to improve retention. Report data to senior
leadership
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
● Entrepreneurial self-starter who takes complete ownership of their work performance
● Excellent verbal and written communication skills
● Excellent interpersonal skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Ability to embrace change and seek continuous improvement
● Ability to solve problems independently
● Ability to work in a team and able to step outside the job role to assist in other roles
● Ability to prioritize tasks and to delegate them when appropriate
● Proficiency in Applicant Tracking Systems, Google Business Suite, Toast POS, APS payroll systems
EXPERIENCE
● 3 years experience in full-cycle recruiting, sourcing, and candidate assessment for a restaurant
organization, utilizing multiple platforms and channels
● Expertise in developing and implementing effective training programs
● Operational experience in restaurant management, a plus
Salary : $100,000 - $125,000
