Healthcare Engagement Manager

Description: Type: Full-Time Reports to: Director of Communications and Engagement Office Location: 224 W Hill St Suite 410, Chicago, IL ; required in-office minimum of 3 days per week (hybrid work policy subject to change) Background: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care. Who We Are Looking For: Reporting to the Director of Communications and Engagement, the Healthcare Engagement Manager leads a team of specialists and oversees initiatives to enhance NAMI Chicago’s brand visibility, educate healthcare providers on mental health and wellness, and promote the NAMI Helpline. The ideal candidate excels in team management and outreach, has a deep understanding of the healthcare system, and possesses strong communication and collaboration skills. They are organized, adaptable, and motivated by a commitment to improving mental health care through effective engagement and training. Essential Responsibilities: Supervise and support a team of engagement specialists, providing day-to-day guidance and fostering a collaborative work environment. Lead outreach efforts to promote the NAMI Chicago Helpline to healthcare providers, ensuring they are informed about its services and benefits. Assist in the design and implementation of training programs focused on serious mental illness,, crisis intervention, de-escalation, and self-care, integrating Helpline resources. Ensure that outreach materials and training content are accurate, evidence-based, and updated regularly to reflect current best practices. Build and maintain relationships with healthcare providers, mental health professionals, and community partners to enhance Helpline utilization. Track and report on outreach and training outcomes, gathering feedback for continuous improvement. Support the integration of the Helpline into healthcare practice, contributing ideas for policy and process improvements. Assist in managing the department's resources, including tracking expenses and ensuring efficient use of materials. Represent NAMI Chicago at relevant meetings, training sessions, and professional events, advocating for the use of the Helpline. Knowledge, Skills, and Abilities Strong understanding of community engagement strategies, particularly within the healthcare sector. Awareness of the healthcare system and the unique challenges faced by healthcare providers in addressing mental health needs. Understanding of how to measure and evaluate the impact of engagement and training efforts. Excellent leadership and team management skills, with experience in guiding and motivating a team to achieve outreach and engagement goals. Proficiency in facilitating training sessions that are engaging, informative, and tailored to diverse audiences. Strong communication skills, both verbal and written, with the ability to convey complex mental health concepts clearly and effectively. Collaborative skills, with the ability to work effectively with healthcare providers, team members, and external partners. Strong organizational skills, with the ability to manage multiple projects, deadlines, and team dynamics simultaneously. Capability to build and maintain relationships with key stakeholders, fostering collaboration and support for NAMI Chicago’s mission. Strong problem-solving abilities, with a focus on creating practical, results-oriented solutions to challenges in engagement and training. Requirements: Qualifications & Requirements: Education: Bachelor's degree in psychology, social work, public health, healthcare administration, education, or a related field. Master's degree in a related field is preferred but not required. Experience: At least 5 years of experience in healthcare outreach, community engagement, mental health services, or a related field. At least 2 years of experience in a supervisory or management role, with a focus on leading teams and overseeing outreach or engagement initiatives. Computer Skills: Proficiency Microsoft Access, Excel, and Word. Proficiency in Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by NAMI Chicago Available Benefits: Compensation range begins at $60,000/year Medical, Dental and Vision benefits Company Sponsored Life and AD&D Insurance Unmatched 401k Program Company sponsored wellness activities