NSD High School Students Only - Tech Apprentice/HP Self Maintainer (temporary)

Position: NSD High School Students Only– Tech Apprentice/HP Self Maintainer (temporary)

Category: Classified Non-Exempt

Location: Technology Center

Reports To: Helpdesk Supervisor

SUMMARY: Tech Apprentice/HP Self Maintainer (TSS) role is to ensure proper computer and

application operation so that end users can accomplish organizational tasks. Tech Apprentice/HP

Self Maintainer will assist the Systems Support Specialists and Helpdesk Specialists in regular

maintenance activities and summer project activities.

Essential Duties And Responsibilities

 Support all NSD PCs and peripherals

 Perform preventative maintenance on all technology-based devices

 Install, modify, upgrade and repair all technological devices, both hardware and software,

including contacting appropriate service contractors when applicable as well as repairing

and replacing defective mechanical or electrical parts

 Field incoming help requests from end users via supported channels (e.g. phone, email,

chat, self-service) in a courteous manner.

 Observe and identify current or potential problems within technological systems

 Repair hardware and software and recommend solutions to technical problems

 Recommend system modifications and necessary user training to extend the life of

existing systems

 Support NSD network login and user account needs

 Answer technology-related inquiries in person, over the phone, email or by fax

 Give clear instructions and explain technology problems in non-technical terms

 Assume responsibility for his or her continuing professional growth and development by

such efforts as attendance at training or in-services

 Seek assistance should emergencies arise

 Represent the school district in a positive manner

 Know and follow school district policy and chain of command

 Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

Qualification Requirements

To perform the job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill and/or ability required. Reasonable accommodations may be made to enable

Education And/Or Experience

individuals with disabilities to perform the essential functions.

 Be enrolled at least 1 full semester in the Tech Support Experience class

 Be enrolled in a qualifying tech class through the Nampa school district or other

educational institution.

Knowledge, Skills & Abilities

 Record, track, and document the help desk request problem-solving process, including all

successful and unsuccessful decisions made, and actions taken, through to the final

resolution.

 Application of troubleshooting best practices and methods

 Extensive experience & knowledge of computer system and application support

 Extensive knowledge of Microsoft Office Applications, Apps, and Office 365

 Extensive experience & knowledge in the use of computer operating systems such as

Apple OS X, iOS, ChromeOS, Microsoft Windows, Windows Server

 Extensive experience in mobile device management

 Working knowledge of a range of diagnostic utilities

 Experience managing devices with Microsoft System Center Configuration Manager

 Articulate and communicate effectively with persons within and outside the Nampa

School District

 Professional and confidential when dealing with school staff and the public.

 Ability to work effectively as a team member

 Consistently demonstrates the ability to respond to changing situations in a flexible

manner in order to meet current needs, such as reprioritizing work as necessary; organize

job functions and work area to be able to effectively complete varied assignments within

established time frame

 Identify and learn appropriate software and hardware used and supported by the

organization.

Communication Skills

Ability to provide general district information and respond to questions from administrators,

managers, employees, customers, and/or the general public in a professional and pleasant

manner.

Problem Solving Skills

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or

concerns.

Productivity/Efficiency Skills

Consistently demonstrate ability to respond to changing situations in a flexible manner in order

to meet current needs, such as reprioritizing work as necessary; organize job functions and work

area to be able to effectively complete varied assignments within established time frame.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute hourly, daily, and contractual rates.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral

and diagram form.

Other Skills And Abilities

Knowledge of a variety of computer software applications in word processing, spreadsheets

(Excel), database (Access) required; presentation software preferred; alpha and chronological

order for personnel file maintenance.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is continuously required to walk, stand, sit

and reach with hands and arms; occasionally lift and carry up to 50 pounds. Specific vision

abilities required by this job includes close vision; color identification; very good depth

perception; and the ability to communicate through speech.

Work Environment

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individual’s disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works inside and meets deadlines

with severe time constraints in a fast paced environment on a daily, weekly and monthly basis.

SALARY: $15 per hour

Terms Of Employment

Temporary – up to 90 days.

Nampa School District #131 is an equal opportunity employer/educator with an alcohol, drug

and tobacco free environment, and does not unlawfully discriminate in employment. Equal

access to employment, services, and programs is available to all persons. Those applicants

requiring reasonable accommodations to the application and/or interview process should notify a

representative of the organization. The information contained in this job posting is for

compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the

duties performed for this position. Additional duties are performed by the individuals currently

holding this position and additional duties may be assigned. The employment relationship with

the District is of an “at will” nature, which means that the Employee may resign at any time and

the Employer may discharge the Employee at any time with or without cause.