What are the responsibilities and job description for the Customer Service Representative - Miami position at Nan McKay & Associates?
POSITION : Customer Service Representative
SUPERVISOR : Supervisor
STATUS : Non-Exempt
Location :
- South Location : 13955 SW 264th ST Miami, FL 33032
- Downtown Location : 20 SE 3rd Ave Miami, FL 33131 (3rd Floor)
SUMMARY : The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Employee will delegate their schedule between both South and Downtown locations which requires reliable transportation.
SUPERVISION RECEIVED AND EXERCISED : Operates under the direct general supervision of a supervisor. The Customer Service Representative exercises no supervision over other employees.
ESSENTIAL DUITES AND RESPONSIBILITES : The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and / or skills required.
DESIRED QUALIFICATIONS : High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and / or call center environments. Must be able to communicate effectively both orally and in writing (bilingual English / Spanish or English / Creole preferred); possess strong typing and computer skills with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.
