What are the responsibilities and job description for the Hotel Front Desk Clerk - Full-Time - Nullagvik position at NANA Management Services?
Job Description
The Hotel Front Desk position is responsible for all hotel front desk related functions.
Responsibilities
- Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality, ensuring the front desk is always attended.
- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items.
- Handle checkouts efficiently and in a friendly and professional manner.
- Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
- Verify that all updated contingency reports have been run.
- Ensure credit card draft capture is in balance.
- Print registration cards for next day arrivals.
- Verify GTD no shows and complete walked guest report.
- Ensure that all wake up calls are handled promptly and properly.
- Complete a "person in charge" security report identifying any unusual events and conduct ongoing verification of hotel security.
- Post room charges and collect payment following all cash handling procedures as required.
- Balance accounts to zero, including all rebates, paid outs and other misc. charges.
- Balance all rebates, paid outs, and misc. charges.
- Inform management of any discrepancies.
- Complete, print and leave all required reports at the assigned areas for designated managers.
- Assist with guest complaints, and general services and situations that require immediate attention.
- Keep front desk clean and stocked with necessary inventory.
- Supports the hospitality programs.
- Wear proper uniform at all times as specified in associate handbook.
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
- Other duties that are pertinent to the department or unit’s success may also be assigned.
Qualifications
- High school diploma or GED equivalent.
- Familiar with computer systems and cash handling.
- Must be fluent in speaking, reading, and writing English.
Preferred Qualifications
- A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at other locations).
Working Conditions and Physical Requirements
Weather: Indoors
Noise level: Moderate
Office conditions: Pace of work environment: Medium
Customer Interaction: High
Description of environment: Hotel
Constantly required to stand, occasionally required to sit.
Physical requirements: Occasionally required to lift and/or move up to 50 pounds.
Travel: None
