What are the responsibilities and job description for the Senior Field Service Engineer position at NANOVERSE TECHNOLOGIES LTD?
Job Description
Job Description
About Us :
Nanoverse Technologies is a well-funded startup with a Center of Excellence in Beaverton, Oregon. We create innovative metrology, laser processing and solid-state energy devices that have a disruptive and immediate impact in high technology industries. This is a unique opportunity to join a rapidly growing company developing best-in-class solutions.
About the role :
The Senior Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training; actively looking for and feeding back, to engineering, continuous improvement ideas that expand our customer experience; and keeping up with the latest technology and system changes to ensure you are providing the customer the best service experience possible.
About You :
An individual that is inquisitive, loves to learn, has excellent technical and communication skills, works well in a team environment or individually and keeps customer experience in the forefront. Lastly, you enjoy working on cutting edge technology with immediate impact in high technology industries.
What you will do :
- Independent execution of preventive & corrective maintenance at the customer's site
- Installation & commissioning of Integrated Wafer Processing tool that consists of laser system, robot handling, pre and post wafer cleaning system, and metrology system.
- Final acceptance and release of products and assemblies according to test and acceptance criteria
- Preparation of documents or reports detailing tasks performed for knowledge sharing and continuous improvement.
- Site audits prior to installation to ensure they meet system requirements
- Technical training and instruction of Field Service Engineers and customers
- Timely troubleshooting and repair of equipment at the customer's site and / or telephone support as required.
- Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to guidelines
- Actively collaborate with other departments to ensure continuous improvement of products – feedback on design or process improvements
- Adherence to all health and safety requirements both internally and during customer service calls
What we are looking for :
How we measure success :