What are the responsibilities and job description for the Customer Service Representaive position at Nanshan America AAT LLC?
Overview
The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
Job Responsibilities
- Fields incoming calls from existing and prospective customers
- Resolves matters concerning orders, returns, shipments and products in a professional manner
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Processes customer orders, credits, complaints, returns, inquiries
- Verifies information items, shipping methods and availability of products
- Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
- Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
- Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
- Collaborates with department managers/representatives to help execute commercial, and key account strategies
- Uses market knowledge and sales skills to make pricing recommendations to management
- Performs other required tasks as assigned.
Job Requirements
- Bachelor’s degree preferred, or combination or education and experience
- Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment
- Proficiency using Microsoft Suite
- Highly detail-oriented
- Knowledge of aluminum and/or metals industry a plus
- Strong analytical and problem-solving skills
- Strong organizational, verbal and written communication skills
