What are the responsibilities and job description for the Technical Support Specialist position at NAOVI?
Residency Status: ALL Candidates Must Be A U.S. Citizen
Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration.
Resume Header: Please place the type of security clearance you have at the header of your resumes.
Time Type: Full-Time, Daytime Schedule - Must be able to perform shift work (TBD).
Relocation Fees: No
Company Overview
NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
Novel Applications of Vital, Inc. (NAOVI) is an AA/EEO Employer Minorities/Women/Veterans/Disabled.
Job Description
NAOVI is seeking Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Primary Responsibilities
Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration.
Resume Header: Please place the type of security clearance you have at the header of your resumes.
Time Type: Full-Time, Daytime Schedule - Must be able to perform shift work (TBD).
Relocation Fees: No
Company Overview
NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
Novel Applications of Vital, Inc. (NAOVI) is an AA/EEO Employer Minorities/Women/Veterans/Disabled.
Job Description
NAOVI is seeking Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Primary Responsibilities
- Must have U.S. Citizenship.
- Must have an active/current Top-Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability.
- 6 years of directly relevant experience.
- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
- Experience with monitoring system health and status.
- Experience documenting problems and resolutions through a tracking program.
- Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users.
- Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment is desired.
- Experience with ITIL methodology desired.
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
- Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
- Experience interfacing directly with customer and program management team.
- Experience providing status to program management and inputting customer status reports.
- HS diploma.
- DoD 8570.1-M Compliance at IAT Level I.
- Information Technology Infrastructure Library (ITIL) certification
