What are the responsibilities and job description for the Auto Parts Counter Sales position at NAPA AUTO PARTS - Willy D's Indian River, MI?
Company Overview
NAPA Auto Parts has established itself as a leader in the automotive parts industry, boasting over 5,800 stores and 60 distribution centers nationwide. Since 1925, we have been committed to delivering exceptional service and quality products to our customers while providing our employees with opportunities for career growth and stability.
Summary
As a Counter Sales Representative at NAPA Auto Parts, you will be the first point of contact for our customers, providing them with expert advice and assistance in selecting the right auto parts. This role is essential in ensuring customer satisfaction and driving sales within our stores.
Responsibilities
- Assist customers in identifying and purchasing the correct auto parts for their needs.
- Provide exceptional customer service through effective communication and problem-solving skills.
- Utilize POS systems to process transactions accurately and efficiently.
- Maintain knowledge of vehicle maintenance and repair to offer informed recommendations.
- Handle phone inquiries with professionalism, ensuring excellent phone etiquette.
- Support inventory management by assisting with stock organization and replenishment.
- Collaborate with team members to achieve sales goals and enhance customer experiences.
- Foster relationships with customers to encourage repeat business.
Qualifications
- Proven experience in customer service or retail sales, preferably in the automotive industry.
- Strong knowledge of vehicle maintenance and auto parts is highly desirable.
- Excellent phone etiquette and communication skills are essential for this role.
- Ability to use POS systems effectively; familiarity with Excel is a plus.
- Bilingual or multilingual abilities are beneficial but not required.
- Basic understanding of retail math to assist with transactions and inventory management.
- Negotiation skills are an advantage when dealing with customers' needs.
If you’re ready to accelerate your career in the automotive industry while delivering top-notch service to our valued customers, we invite you to apply today at NAPA Auto Parts!
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $14 - $20