What are the responsibilities and job description for the 209 - Customer Service Representative (CSR) position at NAPA Auto Parts?
We now have a job opportunity in the West Texas market. This job listing is for a position with an independently owned NAPA Auto and Truck Parts group. Barron Service Parts Company is an industry leader in the automotive aftermarket. We own and operate twenty-five stores throughout West Texas and Eastern New Mexico. We offer a competitive pay and benefit package, comfortable work surroundings, and we value our employees as our most important asset.
NAPA Auto Parts is seeking an enthusiastic and professional Customer Service Representative (CSR) to join our growing Auto Parts Team. Our NAPA Customer Service Representatives (CSR) are ambitious go-getters who not only find and win new customers, but also promote the entire NAPA line of products and services to our existing wholesale customers. Customer Sales Representatives achieve maximum market penetration, market growth, increased sales and profitability by creating a superior customer experience. They also manage NAPA's relationship with the customer to enable them to increase their market share, profitability and return on investment. Partner with the Store Manager to enable NAPA to be the dominant supplier in the market.
Our Customer Sales Representative (CSR) understad and demostrate basic selling skills such as preparing for the sales call, managing the customer/sales meeting, handling customer resitance, closing the sales and account maintenance. They consistanly monitor territory and assist in the search for new distribution opportunities, including AutoCare, new owners, etc. Build account base to achieve assigned sales quota, store sales quota. Present, communicate and sell the NAPA products and value added programs to both Body Shops and Fleet businesses. If you seek a fast-paced sales position with a growing elite company, and can demostrate professionalism, good judgement, and have a strong work ethic; then we have the job for you!
Requirements:
- Must be 18 years of age
- Must have a valid driver's license
- Must have a clean driving record
- Pre-employment drug screen and background check
- Prior experience in a NAPA store or other retail experience in the automotive industry
- 2 years experience in a customer focused role
- Clear speaking and attentive listening skills
- Effectively communicate, present and persuade
- Strong customer service with a positive and professional attitude
- Generates vision and resourcefulness
- Builds teamwork and collaborative relationships, execution and results
- Possesses problem solving and decision making skills
- Attention to detail
- Motivated to train and learn
- Ability to lift up to 60 lbs of merchandise
- Demonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgency
- Received feedback and monitor the quality of service provided
- Earns trust, respect and fellowship
- Fuels customer focus
- Demonstrate initiative and take action when appropriate and continuosly strive for self-improvement
- Adaptability, creativity and Prudent Risk
- Exemplifies initiative, achievement and effectiveness
- Integrity, Honesty and Pride
- Team player and must work well with others
- Perform any other duties deemed necessary by Store Manager and or other members of Management
