What are the responsibilities and job description for the Staff Services Manager - (Application Support Team Manager) position at Napa County?
The Napa Valley
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
Napa County as an Employer
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more here. .
The Position
Your Next Career Move Awaits!
Napa County is seeking to fill one full time vacancy for the position of Staff Services Manager to join the Division of Operations’ and lead the Application Support Team (AST) at the Health and Human Services Agency (HHSA). This position is responsible for managing IT operations and systems for Napa HHSA, ensuring data security, system reliability, and efficient service delivery, while also managing IT staff and budgets.
The ideal candidate will have excellent leadership, communication, and problem-solving skills with a strong knowledge of IT infrastructure, network security, and data management. With significant system transitions underway, the ideal candidate will have excellent project management skills, with significant experience in IT management, preferably in a government or healthcare setting. The AST Manager must have the ability to work independently and as part of a team, with strong organizational skills, and a commitment to providing excellent customer service.
This position serves a critical role in the Agency, which directs and supervises the Application Support Team which consists of six full-time staff who provide support for more than 30 information technology systems or applications used across Napa County HHSA. Some of these systems include the eligibility system for Medi-Cal and CalFresh (CalSAWS), the child welfare information system (CWS/CMS, transitioning to CARES), and our electronic health record system (Credible, transitioning to SmartCare).
HHSA and AST recently launched a new project management framework for IT projects at HHSA. The goal of this framework is to improve communication and collaboration on IT projects and ensure strategic alignment across HHSA. The AST Manager will deploy this framework and facilitate the HHSA Tech Steering Committee to ensure resources are allocated effectively, projects align with agency goals, and technology initiatives are executed efficiently.
IT Infrastructure Management
To view the full job description, including the example of duties, click here: Staff Services Manager.
MOU-agreed Salary Increases And Winter Time Off (WTO)
Experience and Education
Experience
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education
A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.
THE RECRUITMENT PROCESS
Application Deadline By 5:00 pm (PDT), April 25, 2025 Application Screening & Supplemental Questions Scoring Tentatively scheduled for the week of April 28, 2025
Supplemental questions will be scored by the subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview Oral Panel Interview Tentatively scheduled for the week May 12, 2025 Establish Eligibility List Tentatively scheduled for the week of May 19, 2025
Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.
The Human Resources Department reserves the right to change the recruitment process at any time.
Example of Duties
To view the full job description, including the example of duties, click here: Staff Services Manager.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experience emergencies (earthquakes, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Cal. Gov. Code
Learn more about the benefits package for this position here.
ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
Management Classified Employee Benefits Information
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
Additional Benefits Info -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees
These Benefits Do Not Apply To Extra Help Positions
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
Closing Date/Time: 4/25/2025 5:00 PM Pacific
Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
Napa County as an Employer
As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more here. .
The Position
Your Next Career Move Awaits!
Napa County is seeking to fill one full time vacancy for the position of Staff Services Manager to join the Division of Operations’ and lead the Application Support Team (AST) at the Health and Human Services Agency (HHSA). This position is responsible for managing IT operations and systems for Napa HHSA, ensuring data security, system reliability, and efficient service delivery, while also managing IT staff and budgets.
The ideal candidate will have excellent leadership, communication, and problem-solving skills with a strong knowledge of IT infrastructure, network security, and data management. With significant system transitions underway, the ideal candidate will have excellent project management skills, with significant experience in IT management, preferably in a government or healthcare setting. The AST Manager must have the ability to work independently and as part of a team, with strong organizational skills, and a commitment to providing excellent customer service.
This position serves a critical role in the Agency, which directs and supervises the Application Support Team which consists of six full-time staff who provide support for more than 30 information technology systems or applications used across Napa County HHSA. Some of these systems include the eligibility system for Medi-Cal and CalFresh (CalSAWS), the child welfare information system (CWS/CMS, transitioning to CARES), and our electronic health record system (Credible, transitioning to SmartCare).
HHSA and AST recently launched a new project management framework for IT projects at HHSA. The goal of this framework is to improve communication and collaboration on IT projects and ensure strategic alignment across HHSA. The AST Manager will deploy this framework and facilitate the HHSA Tech Steering Committee to ensure resources are allocated effectively, projects align with agency goals, and technology initiatives are executed efficiently.
IT Infrastructure Management
- Coordinate with, and serve as the primary HHSA liaison with, Napa County ITS for agency needs related to infrastructure, including hardware, software, networks, and servers.
- Plan, implement, and manage AST projects and initiatives.
- Ensure the security of data and systems, adhering to relevant regulations and best practices.
- Monitor and troubleshoot IT issues, providing timely and effective solutions.
- Supervise and mentor AST staff, providing guidance and support.
- Conduct performance evaluations and provide training and development opportunities.
- Manage IT budgets and resources effectively.
- Ensure smooth and efficient operation of IT systems supporting HHSA programs and services.
- Collaborate with HHSA staff and stakeholders to identify IT needs and solutions.
- Stay abreast of the latest IT trends and technologies to improve service delivery.
To view the full job description, including the example of duties, click here: Staff Services Manager.
MOU-agreed Salary Increases And Winter Time Off (WTO)
- 3.5% COLA Increase effective 7/1/2025
- 3.5% COLA increase effective 7/1/2026
- 32 hours of Winter Time Off (WTO)
Experience and Education
Experience
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education
A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.
THE RECRUITMENT PROCESS
Application Deadline By 5:00 pm (PDT), April 25, 2025 Application Screening & Supplemental Questions Scoring Tentatively scheduled for the week of April 28, 2025
Supplemental questions will be scored by the subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview Oral Panel Interview Tentatively scheduled for the week May 12, 2025 Establish Eligibility List Tentatively scheduled for the week of May 19, 2025
Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.
The Human Resources Department reserves the right to change the recruitment process at any time.
Example of Duties
To view the full job description, including the example of duties, click here: Staff Services Manager.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experience emergencies (earthquakes, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Cal. Gov. Code
- 3101.)
Learn more about the benefits package for this position here.
ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
Management Classified Employee Benefits Information
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
Additional Benefits Info -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees
These Benefits Do Not Apply To Extra Help Positions
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
Closing Date/Time: 4/25/2025 5:00 PM Pacific
