What are the responsibilities and job description for the Patient Advocate Representative position at NAPA Management Services Corporation?
Melville,NY - USA Position Requirements RESPONSIBILITIES Inbound and Outbound Communication Efficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs. Issue Analysis and Resolution Insurance and Billing: Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues. Provide clear explanations and next steps to patients regarding their insurance claims and coverage. Issue Analysis: Analyze Explanation of Benefits (EOB) documents to thoroughly understand billing issues and patient concerns. Issue Resolution: Utilize critical thinking and problem-solving skills to address and resolve patient inquiries quickly. Communicate effectively with other departments to facilitate quick resolution of patient needs. Effective Communication: Provide clear explanations to patients regarding their insurance claims and coverage. Identify and escalate complex issues by directing them to the correct department for timely resolution. Charity and Financial Assistance Cases Review charity case award letters to ensure the appropriate FSC has been assigned on CC accounts. Deliver accurate and prompt self-pay price quotes and financial estimates to patients, enabling informed decisions regarding their care. Special Projects Special Projects: Skilled in all aspects of Patient Billing and Bad Debt Collections and able to execute the completion of special projects related to department functions. REQUIRED QUALIFICATIONS Proven experience in customer service, preferably in a healthcare or financial setting. Able to work in a fast paced environment Strong understanding of medical billing processes and insurance-related documentation. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. PREFERRED QUALIFICATIONS Associate degree; or High School diploma Total Rewards Salary: $24.00- $26.00 per hour Generous benefits package, including: Paid Time Off Health, life, vision, dental, disability, and AD&D insurance Flexible Spending Accounts/Health Savings Accounts 401(k) Leadership and professional development opportunities The Patient Advocate primary role is managing communications with patients concerning their billing and insurance questions. This position involves efficiently handling both inbound and outbound calls, providing precise self-pay price quotes and estimates, and promptly resolving patient inquiries through informed decisions and collaborative efforts. This role is essential for ensuring patient satisfaction and maintaining effective communication regarding financial aspects of their healthcare. EEO Statement North American Partners in Anesthesia is an equal opportunity employer. North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services. Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day. At NAPA, we cultivate leaders, promote work-life balance, and celebrate diversity. We know your success promotes our success, and we give you the tools and programs to achieve your goals. With flexibility, a collegial and collaborative environment, a wide range of market-leading benefits, and career opportunities from coast-to-coast, your future is waiting at NAPA.
Salary : $24 - $26
