What are the responsibilities and job description for the Logistics Support Coordinator position at NAPA Transportation, Inc.?
Northeast Logistics (NEL), a division of NAPA Transportation, Inc., is seeking a Logistics Support Coordinator to join our dynamic Brokerage Operations team. This role offers an exciting opportunity to work in a fast-paced environment, ensuring operational efficiency and service excellence within our brokerage division.
Key Responsibilities:
- Collaborate & Support: Partner with Truckload Coverage Representatives to provide operational support for an assigned region.
- Problem Solving & Freight Execution: Manage real-time logistics challenges by identifying and implementing solutions for failed or open shipments.
- Track & Update: Maintain accurate records in operating systems and track driver movements for optimal utilization.
- Best-in-Class Communication: Serve as the primary contact for drivers and carriers, ensuring all communication aligns with NAPA’s Mission Statement.
- Customer Service Excellence: Handle customer service and accounts payable requests promptly and professionally.
- Meet & Exceed Goals: Achieve performance metrics, including tracking tool compliance and daily load closures.
Qualifications:
- Prior Customer Service experience preferred.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- A proactive, team-oriented mindset with the ability to multitask in a fast-paced environment.
- Passion for problem-solving and delivering outstanding service.
- Commitment to NAPA’s mission and core values.
- Ability to work onsite in the Mechanicsburg office.
- Schedule: 4 Days on, followed by 4 days off; 8AM-8PM.
Why Join NAPA?
Career Growth: This role provides an opportunity to advance into a Truckload Coverage Representative position.
Dynamic Environment: Work in an exciting, high-energy setting where every day presents new challenges.
Supportive Team: Join a company that values collaboration, innovation, and excellence.
Ready to take your logistics career to the next level? Apply today! 🚛
NAPA Transportation, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.
