What are the responsibilities and job description for the Counter Sales position at NAPA?
Traction counter sales employees perform a variety of duties. Primarily greet and assist customers, provide technical advice, promote the current sales promotion.
Responsibilities:
Assisting customers with their parts questions and needs (either in-person or via telephone)
Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms
Effectively communicating features, benefits, and warranty policy information to customers
Effectively communicate current sales promotions
Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times
Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers’ problems
Provide sales support, process customer stock orders
Assist outside salesperson, as needed
Perform all other associated tasks assigned by management
Qualifications:
Must be at least 18 years of age
Prior Heavy Duty parts background or knowledge is preferred
Exceptional customer service and communications skills (both written and verbal)
A positive attitude and great personal drive
A willingness and ability to learn in a fast-paced retail sales environment
Availability to work on weekends
Valid driver’s license
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