What are the responsibilities and job description for the Counter Sales position at NAPA?
Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? Do you have extensive knowledge of Heavy Duty Parts? If so, we invite you to explore opportunities with Heavy Vehicle Parts Group Stores.
Traction counter sales employees perform a variety of duties. Primarily greet and assist customers, provide technical advice, promote the current sales promotion.
Responsibilities:
Assisting customers with their parts questions and needs (either in-person or via telephone)
Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms
Effectively communicating features, benefits, and warranty policy information to customers
Effectively communicate current sales promotions
Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times
Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers’ problems
Provide sales support, process customer stock orders
Assist outside salesperson, as needed
Perform all other associated tasks assigned by management
Qualifications:
Must be at least 18 years of age
Prior Heavy Duty parts background or knowledge is preferred
Exceptional customer service and communications skills (both written and verbal)
A positive attitude and great personal drive
A willingness and ability to learn in a fast-paced retail sales environment
Availability to work on weekends
Valid driver’s license
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
