What are the responsibilities and job description for the IT Support Technician II position at Naples Computers, Inc.?
Computer Support Technician
About the Role:
We are seeking a skilled and dedicated IT Support Technician II to join our dynamic team. In this role, you will provide exceptional technical support to our clients, ensuring smooth operations and resolving IT issues promptly.
Responsibilities:
Troubleshooting and Support:
Diagnose and resolve a wide range of hardware and software issues, including network connectivity, printer problems, and application errors.
Provide timely and effective technical assistance to users via phone, email, and in-person.
Troubleshoot and resolve complex technical problems, escalating issues as necessary.
System Administration:
Maintain and update computer systems, including software installations, patches, and configuration changes.
Monitor system performance and identify potential issues proactively.
Assist in the deployment and configuration of new hardware and software.
User Support:
Provide guidance and training to users on IT systems and applications.
Create and maintain clear and concise documentation for troubleshooting and user reference.
Assist in the development and implementation of IT policies and procedures.
Qualifications:
Technical Skills:
Strong understanding of computer hardware and software, including Windows operating systems, Microsoft Office Suite, and network infrastructure.
Proficiency in troubleshooting and problem-solving techniques.
Experience with remote support tools and ticketing systems.
Soft Skills:
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong customer service orientation.
Attention to detail and ability to prioritize tasks.
Education and Experience:
A certification or equivalent experience.
Relevant IT certifications (e.g., Network , Security ) are a plus.
Minimum of 3 years of experience in IT support or related field.
Job Type: Full-time
Pay: Based on qualifications and experience.
Benefits:
Complimentary beverages and snacks
Free coffee and espresso bar
Flexible work hours
Professional development opportunities
Accrued time off (PTO) starting after 90 days of employment.
Leverage downtime to pursue certifications, attend webinars, or take online courses to enhance your skills.
The company supports ongoing learning and development. Use downtime to take advantage of training opportunities and certifications.
Employee wellness programs
Schedule:
Monday to Saturday
Supplemental Pay:
Sales and Service Commission
Tips
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Referral program
Schedule:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Work Location: In person
