Customer Service Retail Sales Associate

Naples Flowers, the premier florist in Naples, is looking for a results-driven Retail Sales & Customer Service Associate to be responsible for all sales job duties in our flower shop.

As the first point of contact for our customers, you will play a key role in creating a welcoming environment and providing excellent service. This role involves assisting customers with selecting floral arrangements, taking orders, answering questions, and coordinating with the design and delivery teams to ensure a seamless experience.

Key Responsibilities

• Customer Assistance: Greet customers warmly, listen to their needs, and assist them in selecting appropriate flowers, plants, or arrangements for various occasions.
• Order Management: Take customer orders in person, over the phone, or online, ensuring accurate details and preferences are recorded for each order.
• Product Knowledge: Provide information about flower types, arrangement options, pricing, and care instructions to help customers make informed choices.
• Problem Resolution: Address customer inquiries, complaints, or special requests promptly, finding solutions to ensure a positive experience.
• Sales and Upselling: Recommend complementary products, such as vases, cards, and gift items, to enhance the customer’s purchase.
• Coordination with Teams: Work closely with floral designers and delivery drivers to ensure customer orders are fulfilled accurately and on time.
• Store Maintenance: Keep the front desk, sales floor, and product displays clean, organized, and visually appealing.
• Payments and Records: Process payments, manage customer records, and ensure orders are accurately documented for tracking and follow-up.

Qualifications

• Previous experience in customer service, retail, or a floral shop is preferred.
• Strong communication and interpersonal skills with a positive, professional attitude.
• Ability to handle multiple tasks and work efficiently under pressure.
• Basic knowledge of flowers, plants, and floral design is an asset.
• Comfortable with point-of-sale systems and basic computer skills.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds as needed.

Naples Flowers is a part of Family Flowers, America's largest family-owned florist with 30 locations in 10 states and still growing! Our business is founded on a customer obsessed mentality, a strong get it done attitude and entrepreneurial drive. We are in the business of delivering love into people’s lives every day and we brighten things up in the hard times too! We are always looking to grow and ways to improve our business.

We offer a highly collaborative, empowering, team-based workplace culture where all are skill sets, creativity and work ethic are highly valued.

Family Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person