As a family-owned business built on genuine relationships, the character and quality of our staff are integral to delivering the culture of service our clients expect.
Our team members serve each other, our partners, and their community with kindness and respect while inspiring successful returns for everyone.
The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity rife with opportunities for advancement.
To strategically plan, execute and manage the overall sales and marketing efforts for a portfolio of assigned hotels.
The Area Sales Manager is responsible for achieving the revenue goals set forth by the VP of Sales.
Success will be measured by top-line revenue performance, the hotel’s market penetration index, conversion of new businesses, ability to maintain relationships with existing clients, and increased customer value and ROI. The Area Sales Manager will lead the sales efforts for two Memphis Area Hotels, Hampton Inn Memphis Collierville (92 rooms) and Courtyard Memphis East / Galleria (112 rooms).
Benefits for full-time associates
- 2 weeks of vacation pay your first-year
- 4 sick days / year
- 2 hours paid volunteer time / month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
Essential Duties and Responsibilities :
Direct Sales :
Execute strategic sales plans to positively affect revenues within assigned portfolioComplete weekly sales activities to assigned hotels (Goals TBD by Regional Director of Sales / VP of Sales)Minimum Guidelines TBD (IE 10 Outside, 20 Prospecting, 3 Sites / Luncheons, 7 Maintenance)Actively travel to both properties weekly.Aggressively solicit new businessesMaintain consistent verbal and written communication with clientsConduct onsite and digital presentation to potential clientsImplement strategic account management; develop multiple contacts, research / qualify various departments and divisions with the organization for full account qualificationReview brand reports and tools to assist in identifying potential businesses and activities within the marketRespond to all customer inquiries within 4 hoursFully qualify all accounts utilizing current sales resourcesBe aware of new business opportunities in and around your market; monitor through local newspapers, business journal, trade publications, internet resources, and Google alert, etc.Networking with organizations that will assist with the development of future opportunitiesSales & Communication :
Collaborate with Operation Partners to deliver revenue results : constant communication with the General Manager and Revenue Management.Be familiar with competitors and their selling strategies.Recognize what opportunities exist to move share from the competitors.
Accurately communicate details on accounts to the operating departments as needed.Understand the hotel’s operations, including room types, meeting capacities, services, features, and benefits.Involvement with Front Line training, including Front Desk staff.Communicate with Revenue Management to ensure appropriate pricing and adjust selling strategies as needed.Sales Administration :
Enter all sales activities in Delphi.fdc.Commit to 100% adoption and update account information daily.
Compile and complete weekly / monthly / quarterly reports as assignedAttend Sales Training as scheduled.Observer and strategize according to prime selling timeMonthly mileage and expense reports.Overall knowledge of the brands and maintaining compliance.Corporate Support :
Participate, as requested, in the planning and implementing of Naples Hotel Group sales policies and programs.Participate in company-wide sales efforts, trade shows, corporate meetings, and any other event or activity deemed to be in line with the overall revenue goals.Allocate both dedicated and shared sales resources to achieve maximum revenue return on invested sales dollars by focusing efforts on those customers who are the most profitable.Perform other duties or tasks as assigned by Naples Hotel Group PrincipalsEducation and / or Work Experience Requirements :
Requires advanced knowledge of the principles and practices within the sales / marketing / hospitality profession.
This includes the knowledge needed to manage people, complex problems, and efficient sales activities.
Make decisions within the standards of the position, which can impact more than one department.
Must possess highly developed communication skills to frequently present, negotiate, convince, sell, and influence other managerial personnel, hotel guest(s), and / or corporate clients.
Standard Qualifications :
A four-year degree or equivalent select service sales experience is required.2 years within the multi-hotel sales discipline preferredAbility to read, write, and speak English, with excellent grammar and communication skills (written and verbal)Additional Qualifications :
Capable of handling multiple hotels’ sales and marketingTravel required : overnight travel 30% of the time.Hours Required : this is a salaried position, 45-50 hours per week is requiredAvailable to meet guests outside the scope of regular business hoursWell-organized and detail-orientedMust be able to work independently and multi-task, prioritizing as appropriateDisplay initiative, perseverance, and analytical skillsTeam player and ability to get along with othersMust have the ability to communicate issues and concerns at all levels of the organizationMust have planning and problem-solving skills that include the ability to tie strategies and planning actions to resultsRequires working knowledge and experience using Microsoft Office products, including Word, Excel, and OutlookMust be able to scan and assess competitive arena to refine / improve customer value propositionExcellent customer service skills : the ability to manage the customer decision and relationship processPhysical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.
Vision abilities required by this job include close vision to a computer screen.
OTHER Requirements :
Employees must maintain a neat, clean, and well-groomed appearance (specific standards available).Regular attendance in conformance with the standards, which Naples Hotel Group may establish from time to time, is essential to the successful performance of this position.Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities.Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Employment is conditional on the candidate's successful completion of pre-hire drug and background screeningNaples Hotel Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
