What are the responsibilities and job description for the Rental Operations Associate position at Naples Rental Car - ACE Rent a Car Affiliates?
Job Summary
We are seeking a motivated and detail-oriented Rental Agent to join our team. The ideal candidate will be responsible for facilitating rental transactions, providing excellent customer service, and maintaining accurate records. This role requires strong communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet customers and assist them with rental inquiries and transactions.
- Maintain an organized front desk area and ensure all rental inventory is accurately tracked.
- Perform data entry tasks to update rental agreements and customer information in our database.
- Utilize Excel and Word for reporting and documentation purposes.
- Communicate effectively with clients to explain rental terms, conditions, and policies.
- Manage inventory control by monitoring stock levels and ensuring availability of rental items.
- Employ retail math skills to calculate rental fees, deposits, and other charges accurately.
- Maintain a professional demeanor while handling customer concerns or complaints.
Requirements
- Strong phone etiquette with the ability to engage customers professionally.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Excellent communication skills, both verbal and written, to interact effectively with clients and team members.
- Familiarity with Microsoft Excel and Word for daily reporting tasks.
- Previous experience in a front desk or customer service role is preferred.
- Knowledge of inventory control processes is a plus.
- Ability to perform retail math calculations accurately.
- A proactive approach to maintaining a clean and organized workspace.
If you are passionate about providing exceptional service in a dynamic environment, we encourage you to apply for the Rental Agent position.
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- On-the-job training
- Opportunities for advancement
Compensation Package:
- Bonus opportunities
- Hourly pay
- Overtime pay
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $17 - $19