Thrift Store Manager

Position Overview:

The Thrift Store Manager is responsible for overseeing all aspects of store operations. This role ensures the store is well-stocked, profitable, well-maintained, and operates in alignment with organizational goals. The Manager leads by example, fostering a customer-focused, efficient, and motivated environment for staff and volunteers. The Thrift Store’s mission is to provide low-cost goods to those in need, generate funds for Naples UCC’s outreach missions in the community, and offer the opportunity for fellowship and connection. This is a full-time, exempt, salaried position, working with the Bargain Box Steering Committee and reporting directly to the Executive Director of Naples United Church of Christ.

Key Responsibilities:

1. Store Operations:

o Manage day-to-day operations, including opening and closing procedures, ensuring adherence to store policies.

o Maintain a clean, organized, and welcoming store environment.

2. Inventory and Merchandise Management:

o Oversee the intake, sorting, pricing, and display of donated items at the store and on the church’s campus as appropriate including discounting and sale practices to achieve agreed-upon objectives.

o Develop inventory control processes to ensure the availability of high-quality merchandise utilizing the POS system and technologies available.

o Utilize appropriate and agreed-upon marketing and promotional tools.

o Organize seasonal displays and create appealing merchandising strategies.

o Assign and assist volunteers with moving donations from the donation shed to the store.

3. Volunteer Management:

o Recruit, train, schedule, and supervise volunteers.

o Foster a supportive and productive work environment consistent with the mission.

o Mentor, recognize and reward volunteer efforts to ensure long-term satisfaction.

o Utilize tools and technology to streamline volunteer management and scheduling.

4. Financial Oversight:

o Ensure accurate cash handling, reconciliation, and bank deposits.

o Process each day’s sales, accounting for all cash and credit card receipts to ensure accurate reconciliation.

o Monitor store sales, set revenue goals, and implement strategies to meet them.

o Collaborate with the Executive Director and Bargain Box Steering Committee on budgeting and financial planning.

o Coordinate with the Director of Financial Operations to ensure accounting accuracy for proficient and timely handling of bank accounts and transfers.

o Utilize the Point of Sale system to improve checkout and ease of accounting.

5. Customer Service:

o Provide excellent customer service by addressing inquiries, concerns, and feedback promptly.

o Provide a friendly and respectful environment for customers and volunteers

o Handle escalated customer service situations professionally.

6. Community Engagement and Marketing:

o Develop a marketing plan to increase donation of goods, encourage volunteer participation, and visibility to attract customers.

o Build partnerships with local organizations.

o Promote the store through events, social media, and other marketing channels.

o Foster relationships with community groups to support joint initiatives.

7. Compliance and Safety:

o Ensure adherence to all health, safety, and legal requirements.

o Conduct regular safety audits and staff training.

o Maintain the facility to ensure it is organized, clean, and functional.

8. Development and Strategic Planning:

o Identify and support development opportunities to enhance store performance and growth.

o Assist with strategic planning and long-term assessment of the store.

o Provide resources for ongoing education and skill-building.

9. Other duties:

o Work with the church Steering Committee and take on additional tasks as assigned by the Executive Director or Senior Minister.

Qualifications:

· Education: High school diploma or equivalent required. Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.

· Experience: At least three years of management experience in retail or thrift store operations.

· Skills:

o Strong leadership and team-building capabilities.

o Proficiency in inventory management and merchandising.

o Excellent communication and interpersonal skills.

o Strong verbal and written communication.

o Financial acumen, including budget management and cash handling.

o Understanding of re-sale operations.

o Ability to recognize and sort collectible, vintage, antique, and retro items.

· Technical Proficiency: Familiarity with POS systems and Microsoft Office Suite.

· Physical Requirements: Ability to stand for extended periods and lift up to 50 pounds.

· Other Requirements: Valid driver’s license and reliable transportation. Competency to work independently. Punctual and reliable. An understanding of, and acceptance for, people of diverse backgrounds. Understanding of NUCC’s commitment to inclusivity.

Work Environment: This role requires a combination of hands-on work with merchandise, interaction with staff, interfacing with customers, and administrative tasks. Adaptation of schedule may be required to accommodate store hours on the weekend or for special engagements.

Equal Opportunity Employer: We value diversity and are committed to creating an inclusive environment for all employees.

Salary: Commensurate with experience

Benefits: Comprehensive benefits package including medical, dental, vision, and a retirement plan. Details are available upon request.

Job Type: Full-time

Pay: From $51,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Naples, FL 34112: Relocate before starting work (Required)

Work Location: In person

Salary : $51,000