What are the responsibilities and job description for the Assistant Supervisor position at Napolis?
This position is responsible to support with restaurant operations and alcoholic beverage management. The position ensures an exceptional dining experience for restaurant guests, carry-out, delivery, catering and event customers. This position also supports training the service staff members and ensuring a clean, safe and inviting environment. The incumbent is responsible for maintaining a high quality of food and service, while assisting with the oversight of costs, pricing and profitability. Responsibilities also include assisting the District Manager with maintaining legal beverages operations and compliance for those restaurants where alcohol is served. The incumbent works closely with the Supervisor in regards to overall food and beverage management (customer experience and costs/profitability) for the operations.
Responsibilities, Duties & Accountabilities:
The core, critical and essential work duties, functions and responsibilities of the position are as follows:
Under the direction of the District Manager:
- Assists with the restaurant(s) operations, management of staff members and ensuring the guests have an excellent eat-out/dining experience
- Ensures the highest standards of quality, service and merchandising for the restaurants.
- Ensures guests are treated with the utmost and timely respect and professional courtesy, from the start (Dine-In, Carry-Out, Delivery, Event, etc.) to the end of the service (Payment of bill and thanking them for selecting us as their restaurant of choice)
- Assists the Supervisor to train and develop staff on marketing and service of daily specials, and works with them to ensure all guests are treated with exceptional customer service (Example: Immediate offering of beverages, appetizers, offering the highlights of the featured specials, checking back to ensure satisfaction in food/beverages quality and ensuring table is cleared, take-away left-overs are boxed, and desserts are marketed and presented)
- Assists the Supervisor to train staff members, and assist with employee performance and development, mentoring and addressing employee relations issues
- Trains and works closely with the staff to ensure only the highest quality food is prepped, cooked and delivered to customers
- Continuous and updated training for the all staff members on processes, expectations, serving the public, following policies, etc.
- Ensures continuous training and staff knowledge of safe and healthy practices for food handling and preparation and the current required food handling permits, ServSafe Certification
- To fill-in for staff members’ position’s requirements to ensure coverage during absences
- To courteously address with tact and professionalism all customer complaints, concerns and issues, and assists in training employees to handle in the same appropriate manner
- Assists the District Manager and Supervisor to ensure staff members have the appropriate food handling and health/safety training and permits and continuously trains on proper, hygienic and safe food handling practices
- Assists the District Manager and Supervisor with responsibility for purchasing, strict inventory control and protocols, legal requirements and guidance and training of staff on all legal beverages (liquor, beer, wine) and Dining Room/Bar Supplies, providing leadership with routine results reporting and upon request (for those locations which serve alcohol)
- Maintains strict control of Age 21 protocols for staff and guests; trains and leads employees by example, to limit problems and liability related to customers’ excessive drinking by taking appropriate steps such as persuading customers to stop drinking and/or by ordering taxies or other transportation for patrons
- Ensures an exceptionally clean environment by cross-training other employees in regards to bussing and general cleaning services, as all staff is responsible to ensure a clean Dining Room/Kitchen/Prep Areas/Commissary and experience for guests
- Assists the District Manager and Supervisor to ensure proper payment policies, processes and controls are trained and followed
- Assists the District Manager and Supervisor with inventory, with an emphasis on legal beverages, is routinely conducted and accurate results are prepared for leadership’s review
- Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
- Complies with and sets example for, teaches and trains employees, ensuring all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices.
- Follows, trains and sets example for safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety
- Complies with and ensures training (in-person, video, classes, etc.) and successful participation by employees in all required trainings; and in following all Departmental Checklists and Standard Operating Procedures (SOP’s)
- Other projects and duties as assigned
Position Requirements and Qualifications:
- High School Diploma or GED; College-level classes in Management, Accounting or Business-Related field of study is preferred
- Minimum Two (2) Years working in Food and Beverage in a management capacity
- Minimum 2 years’ experience in the management of employees, with strong leadership skills and the ability to manage and train others in restaurant operations
- Minimum 2 years working experience with Legal Beverages with an emphasis in beverage costs, inventory controls, policies and standard in accordance with state laws
- Demonstrated above-average knowledge of Food and Beverage and Legal Beverages and related operations
- Demonstrated work experience with stocking/inventory needs, costs vs. sales/profits, and security controls of the products
- Demonstrated computer skills, preferably working with Microsoft Office products, POS Systems and programs and the ability to successfully navigate and maintain current knowledge and skills working with technology.
- Demonstrated customer service experience working with the general public and the ability to tactfully and professionally address public concerns and complaints
- Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
- Demonstrated professional demeanor and excellent oral and written communication skills
- Demonstrated ability to apply strategic business logic while making sound decisions under pressure
- Ability to maintain confidentiality and use discretion in dealing with sensitive information, exercising considerable discretion and good judgment, demonstrated conscientious and dependable
